Client Solutions Executive 2 OOR

At&T Englewood , CO 80110

Posted 2 months ago

Overall Purpose: As a direct sales position, this role is responsible for building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities.

Key Roles/Responsibilities: Primarily on customer premise, create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions. With the aid of support resources, identifies sales opportunity solutions.

Builds/maintains network of colleagues/customers to share information and obtain prospects. May support resolution of customer disputes and accounts receivable discrepancies (i.e.billing/installation/customer issues). Establishes/maintains productive long-term client relationships. Supports in presenting products, services and migrations that can benefit customer needs.

Demonstrates broad and strong working knowledge of the organizations entire product/service line. Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions. Develops responses to Request for Proposals.

Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture. Owns account relationship; responsible for meeting revenue objectives. Demonstrates sustained record of sales achievement.

Effectively influences customers to diffuse potential problems. Aids in devising direct sales plans/strategies. May develop strategic initiatives to grow/retain the revenue stream of complex accounts/projects.

May support less experienced sales team through coaching or mentoring. Works on complex projects. Duties directly related to making sales include:

Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales,etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with AT&T external partners, including design/engineering; researching customer business/industry to identify new sales opportunities. Education: Typically requires a Bachelor degree. Experience: Typically requires 5-8 years direct work experience. Supervisory: No

Job ID 1847899 Date posted 11/09/2018

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Client Solutions Executive 2 OOR