AT&T Client Solutions Executive 2 is a direct sales role with responsibility of building/maintaining relationships with customer, account planning/strategy, and pursuing new sales opportunities. The CSE2 has knowledge of ATT products/services/systems and solutions, understands the business and is able to leverage this knowledge in the delivery of solutions that meet various customer business needs.
Primarily on customer premise, create existing/new sales for delivery of solutions meeting a wide variety of customer needs for ATT products/services/systems/solutions.
With the aid of support resources, identifies sales opportunity solutions. Builds/maintains network of colleagues/customers to share information and obtain prospects.
May support resolution of customer disputes and accounts receivable discrepancies (i.e. billing/installation/customer issues).
Establishes/maintains productive long-term client relationships.
Supports in presenting products, services and migrations that can benefit customer needs.
Demonstrates broad and strong working knowledge of the organizations entire product/service line.
Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.
Develops responses to Request for Proposals. Identifies key trends and customer needs, leverages industry knowledge/applications, utilizes consultative skills to close sales for assigned accounts in accordance with company policy, procedures and culture.
Owns account relationship; responsible for meeting revenue objectives.
Demonstrates sustained record of sales achievement.
Effectively influences customers to diffuse potential problems.
Aids in devising direct sales plans/strategies.
May develop strategic initiatives to grow/retain the revenue stream of complex accounts/projects.
May support less experienced sales team through coaching or mentoring.
Works on complex projects.
San Ramon, CA
This job key applies to employees spending more than 50% of their time performing duties directly related to making sales away from their office at customers place of business/home. For employees working in Massachusetts, this job key applies to employees who both spend at least 50% of their time performing duties directly related to making sales away from their office at customers place of business/home and are not expected to report to their office on a daily basis. For employees working in Hawaii, this job key applies to employees who spend at least 60% of their time performing duties directly related to making sales away from their office at customers place of business/home. For employees working in Oregon and West Virginia, this job key applies to employees who spend at least 70% of their time performing duties directly related to making sales away from their office at customers place of business/home. For employees working in Colorado, the District of Columbia, Minnesota, North Dakota, Pennsylvania, Washington, or Wisconsin, this job key applies to employees who spend at least 80% of their time performing duties directly related to making sales away from their office at customers place of business/home. Duties directly related to making sales include: Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales,etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with AT&T external partners, including design/engineering; researching customer business/industry to identify new sales opportunities.
Typically requires 5 or more years of direct work experience
Typically requires a Bachelor degree
Principal Functional Skills / Competencies associated with this Title:
Business and Financial Acumen
Customer-Centric Solution Development
Knowledge of Product Line
Managing Multiple Priorities
Territory / Module Management
Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.
Click here to see the listing of work locations (cities) and the corresponding target salary range (N1 - N4 also referred to as geo zones). Use this to determine the appropriate target salary range for each work location.
Click here to view this job description in Career Intelligence.
Job Code - 24301098
Job ID 1844814-2 Date posted 10/09/2018