Client Services/Project Professionals

Wolverine Solutions Group Detroit , MI 48222

Posted 2 months ago

Are you ready to flex your muscles in client communication and project management with an industry leader who is proud of their Detroit based roots?

Wolverine Solutions Group is an industry leader in targeted, business critical communications. We specialize in document creation, printing and mailing within a multitude of industries including Automotive, Healthcare, Insurance, Government and Gaming.

We are committed to strong relationships- with our own clients and within our own organization.

Join our team because...

  • Our values begin with our people.

  • Our people drive our business and are committed to excellence.

  • Our business creates opportunities.

  • Our opportunities create the need for more people people that thrive on success!

If you are ready to join a team that appreciate their people, if you are ready to own your clients and make things happen, if you are ready to drive your career, it's time to consider joining Wolverine Solutions Group.

Right Opportunity for the right person.....

We're looking for a B2B focused Client Service/Project Manager who has the passion to ensure we deliver what we promise! The right person will:

  • Prepares necessary job work instructions, samples, and continuous ticket updates for production departments.

  • Obtains written customer signoff/approval on original or revised package specifications.

  • Creates Pre-bills for assigned house jobs and verifies related materials, labor cost and count accuracy.

  • Prepares quotes for house accounts using standard pricing per customer request.

  • Discuss and get approvals for all non-standard pricing with appropriate account executive.

  • Monitors inventory receipts and levels to assure all components are available prior to jobs being released for production.

  • Requests prepayments for postage and verifies receipt in advance of production. Obtains purchase orders when required by customer accounting practices.

  • Communicates and coordinates with internal production departments and clients to ensure accurate and prompt delivery of jobs.

  • Keeps records of client interactions, transactions, comments and complaints.

  • Manages the production of several jobs simultaneously.

  • Maintains documentation throughout the progress of a job that is necessary for billing and reference.

  • Performs quality control through signoffs and review of samples.

  • Maintains high level of customer satisfaction by courteous and professional conduct in all written, telephone or personal contacts.

  • Participates in special projects and committees related to the general job scope as deemed necessary by management.

  • Assists in the design and maintenance of internal forms and documents.

  • Complies with safety policies and procedures.

  • Maintains a clean and orderly work environment.

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • BA Degree or 3 years related experience in a Business to Business customer service role.

  • Knowledge of US postal rules, rates, etc.

  • Proficient in Microsoft Office, specifically Excel, Word, and PowerPoint

  • Excellent oral and written communication skills.

  • Orientation to detail and quality with the ability to identify problems and errors in job specifications.

  • Excellent customer relationship skills

  • Knowledge of planning and scheduling techniques.

  • Ability to analyze and solve problems.

  • Good organizational skills, with the ability to shift task rapidly.

Don't take the chance of missing this opportunity to be part of a team that loves to win. Click the button, send us your information, and let's connect today.

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Client Services/Project Professionals

Wolverine Solutions Group