Cvent has an opportunity for a Client Services Trainer who can help design, plan, and implement high quality client training on Cvent products. The Client Services Trainer will update existing training materials, host public webinar trainings and perform onsite trainings in Cvent Headquarters, during Customer Success Groups and workshops and in client offices. In addition, the trainer may be asked to be a supplemental trainer for internal training needs.
This position will be part of Cvent's Client Services and report to the Training Program Lead. This position will be located in McLean, VA.
What You Will Be Doing
Design and facilitate online and in-person customer-facing training sessions, both custom, client-specific sessions and broader sessions meant for a wider audience
Assess client training needs through analysis of client's use of Cvent products and consultation with internal client-facing team members
Partner with other trainers, product management and service delivery teams to determine training needs related to new product releases and design training sessions and related training materials, such as reference guides, videos, and articles
Proactively review and update previously created training materials to ensure they are current and are meeting the needs of clients
Maintain product knowledge to ensure best in class service to clients and to develop future training programs and materials
Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to create training sessions and ensure learning maximum effectiveness of training program
Coordinate client and internal trainings including and not limited to scheduling conference rooms, having materials prepared, checking technical specs, etc.
Assist with the development of new testing and assessment processes
Contribute to the learning management system (LMS) with videos, courses, and other training tools, and participate in management of the LMS
Evaluate the effectiveness of training programs and provide feedback to management and leadership
Travel up to 40% (International and Domestic)
What You Need for this Position
Excellent Interpersonal, presentation, and verbal and written communication skills are required
18 months to 2 years of client support or training experience is highly desired
BA or BS is highly desired
Experience in designing and developing training programs or materials
Experience with online meeting software: WebEx or Zoom
Experience with Camtasia or Captive is desired but not required
Experience using or administering a Learning Management System (LMS) is desired but not required
Must be able to quickly learn and implement new and complex ideas, relay those concepts to others, and apply appropriately
Must be able to act independently to achieve needed results
At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.
Cvent maintains a drug-free workplace.
Vista Equity Partners