Client Services Team Lead

Client Services Team Lead

Job ID

160361

Posted

25-Mar-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Administrative, Design, Marketing

Location(s)

Charlotte

• North Carolina

• United States of America

Get ready for an exciting career with CBRE!

CBRE is the global leader in commercial real estate services. We have been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and one of Fortune's "Most Admired Companies" in the sector four years running. Through our values of respect, integrity, service, and excellence, we focus on crafting successful outcomes for our clients, employees, and shareholders.

We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

About the Role:

Improves the efficiency and delivery of services to clients by planning, scheduling, and coordinating the marketing and sales support functions for a team. Performs work related to CBRE's general business operations, interprets, and implements CBRE departmental policies and procedures, formulates and implements new procedures and processes within the team consistent with corporate objectives. Assists in administration of business affairs for the Sales and Marketing departments.

What You'll Do:

• Plan, coordinate, schedule and lead all aspects of the activities of the Sales team support members.

• Improve sales team's efficiency through review, evaluation, and implementation of effective business processes.

• Coordinate the tracking of office transactions (listings, sales/leases, expenses, client reimbursements, etc.).

• Work with clients on property tours, resolve issues and inquiries.

• Consult with the Sales Professionals and provide recommendations on marketing practices.

• Coordinate the production of direct marketing campaigns that include property information materials.

• Ensure team members compile data and coordination of marketing materials.

• Assist with recruitment, advancement, corrective action, and termination of employees.

• Provide input for staff member's performance review.

• Mentor and coach junior sales team members to further development.

• Provide informal technical mentorship and training to coworkers.

• Coordinate and assign tasks to co-workers.

• Set own project calendar timelines.

• Guide a team through application of basic knowledge of practices and procedures.

• Resolve problems by identify appropriate solutions to achieve team objectives.

• Have direct impact on the team objectives as well as the objectives of related teams.

• Ensure personal and team outcomes have a positive impact on customer objectives.

What You'll Need:

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Associates degree (A.A.) required.

• Experience providing administrative assistance to professionals.

• Ability to identify and respond to conflicting priorities.

• Real Estate industry experience.

• Current state real estate license.

• Strong interpersonal and analytical skills.

• Ability to present materials and information.

• Ability to calculate percentages, discounts, and commissions.

• Ability to conduct basic financial analysis.

• Ability to comprehend and interpret documents.

• Requires logical and quantitative skills.

• Experience with Microsoft Office Suite, internet research and web publishing skills.

• Ability to edit basic templates in Power Point and/or InDesign preferred.

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

An environment of respect, integrity, service and excellence crafts our approach to every opportunity.

We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in!

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.