Client Services Supervisor

Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

The Client Services Supervisor oversees, leads, and trains CSRs, playing a collaborative role in shaping staff behaviors, maintaining standards, and ensuring exceptional customer service.

Responsibilities Include:

• Oversee and assess the daily operations of the Client Services Team providing regular performance-related feedback.

• Understanding of Business Unit strategies and initiatives and how they relate to the daily functions of the Client Services Team.

• Assist customer service team with duties as needed.

• Train team in areas of customer service and company policies

• Manage coverage and order management to ensure proficient service.

• Investigate and solve customer complaints.

• Maintain all SOPs and process documents.

• Assign workload and set workflow priorities, handle exceptions, resolve complex issues.

• Ensure compliance of all processes and policies

• Manage new customer set up and onboarding process (including EDI & Etex).

• Coach, mentor, support and encourage team.

• Review and approve weekly payroll and PTO requests.

Qualifications Include:

• Bachelor's degree.

• 3-5 Years Supervisor or related experience in Client Services or related field.

• Experience within B2B Client and Sales Support Model and/ or Hospitality industry preferred.

• Experience utilizing Microsoft Office Suite.

• Preferred: Salesforce and JD Edwards - Enterprise 1 System knowledge.

• Excellent organizational, time management, relationship building and verbal/written communication skills.

PM21

Proudly, Standard Textile has earned a title of US Best Managed Company for the fourth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

Join us!