Client Services Supervisor

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department: Fulfillment Operations

Locations: Myerstown, PA

Position Description

The Client Services Supervisor leads the Client Services Team to manage assigned accounts as the primary link between the Client and operations. This role is crucial in developing and maintaining a positive and productive relationship with Clients while becoming an expert on the daily activities within each Client's environment.

What you will do…

• Manage, develop, and lead the Client Services Team to achieve goals that align with SCLS' strategic plan

• Support client relationships by becoming an extension of our Client's business.

• Build strong rapport with partners to include managing relationships, setting expectations, and communicating status updates; develop and maintain a routine schedule for meeting with all clients, formally or informally, in person or by teleconference

• Collaborate with Managers, Supervisors, and Client Services Members to plan, develop, and implement policies/procedures for each Client to ensure facility, client services, and broad warehousing practices are followed

• Proactively identify process improvements that enhance the Client experience and streamline warehouse and call center operations; provide positive responses to problem resolution matters and ensure all relevant Saddle Creek departments are promptly included and kept up-to-date

• Develop client-facing service reports that that provide visibility to volumes, service commitments, etc.

• Ensure that all accounts are serviced within Client guidelines and SCLS' policies and procedures

• Manage change and lead special projects. Create formal project plans, for new and existing Clients to ensure initiatives and post-meeting communication is prompt and well-executed

• Support the Fulfillment Team with processing, issuing, and mailing daily, weekly, and month-end customer reporting, billing, and collection correspondence

Our ideal candidate would have…

• High school diploma required

• Bachelor's degree a plus

• At least 2 years of experience in customer service/account management role, preferably, within a direct-to-consumer eCommerce environment

• Proven history of providing exceptional customer service, which assists in the development and retention of clients

• Proficiency in Microsoft Office applications; Word, Excel, and PowerPoint

• Ability to read, analyze, and interpret policies and contracts

• Ability to multi-task, problem-solve, prioritize, and work under pressure

• Knowledge of Softeon WMS experience is a plus

#LI-

Benefits:

• Benefits package including medical, dental, vision, HSA, and medical reimbursement

• Annual bonus eligibility

• 401(k) match

• Vacation and holiday pay

• Employee assistance and identity theft protection

• Career development and opportunity for internal promotions

• Tuition reimbursement for further education

• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.