Officeteam Neenah , WI 54956
Client Services Specialist OfficeTeam is in need of an articulate, highly-skilled Client Services Specialist. Do you wish to take your social skills and put them to work to further the growth of a valuable business?
This is the opportunity for you. This role will be situated in a challenging and dynamic environment. As a Client Services Specialist, you will be responsible for delivering excellent service to our clients.
The goal is to build and maintain client loyalty and build a new clientele based on recommendations from current clients. You will be required to: ? Maintain minimum call handling requirements and quality review scores while adhering to assigned work schedule. ? Utilize the CRM (Client Relationship Management) tool to accurately record each call. ? Work independently within the team to assist callers without requiring outside assistance. ? Participate in special projects as assigned. ? Provide training support on department process and system navigation. ? Demonstrate patience when dealing with clients that don?t understand computers For immediate consideration, send your resume and references to
? Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement ? Demonstrated ability to interact effectively with internal and external partners and clients/customers ? Positive attitude and an engaging businesslike approach ? Customer service and office administrative skills ? 2+ years' experience of demonstrated performance in a goal-driven customer-focused environment preferred ? Excellent verbal, written, and social skills ? Ability to navigate multiple computer systems, applications, and utilize search tools to find information ? No stranger to performing extensive research to resolve complex customer inquiries ? High Proficiency in Microsoft Excel ? Sr level data entry skills, with high accuracy ? Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Employment Type: Temporary