Client Services Specialist I

Dominion Payroll is hiring a Client Services Specialist I in Richmond, VA!

If you're looking for an exciting career with one of the fastest growing, independent payroll companies in the country, with a team of motivated colleagues and proven leaders providing unlimited learning potential, then Dominion Payroll is where you want to be. We pride ourselves on being a successful alternative to large, publicly-owned payroll companies. At Dominion Payroll we bring unique solutions to the marketplace and strive to delight our customers every day. We are engaged in our communities and contribute to local non-profits. Join us today to learn why we're quickly becoming the premier choice in customized payroll and HR solutions.

Reasons you should join Dominion Payroll:

• Rock solid industry leader for HCM and payroll and original partner in the iSolved Network

• An Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country

• Renowned for 99% customer retention with industry leading Net Promoter Score

• Proprietary, web-based technology that provides competitive advantages

• Locally owned and operated

• Phenomenal opportunities for advancement

Here's what you'll do day-to-day:

• Retrieves payroll information from clients, by phone, fax, email and other means, prepares reports for client's review, and processes requests in a timely manner.

• Updates any company and employee information for our clients such as deductions, earnings, salary, direct deposits, etc. requested by client

• Required to be phone back up for the Tier II team when needed and through utilizing Zendesk Talk.

• Understand Garnishments and be able to explain our procedures for our team of specialists to input.

• Maintains payroll operations by following policies and procedures, reporting suggested changes.

• Contributes to team efforts to meet phone and ticket metrics and SLA's - completing on average 20 requests per day.

• Professional, articulate, and able to use good independent judgement and discretion.

• Outstanding verbal and written communication skills required.

• Guides clients in employee lock outs and completes new client user set ups.

• Performs additional duties as required, including special projects and audits.

Here's what we're looking for:

• Ability to work independently, be self-motivated, detailed originated and organized.

• Must provide excellent customer service and be able to work well with clients and internal staff.

• An upbeat attitude and builds positive relationships with clients, management and co-workers.

• Exceptional organizational skills and multi-tasking abilities along with attention to detail and a high degree of accuracy.

• Knowledge of applicable federal and state wage and tax laws and compliance regulations surrounding payroll.

• Must have the ability to take initiative and manage multiple detailed tasks in a fast paced, highly complex and deadline-oriented service environment.

• Must be flexible and able to work overtime when necessary.

• Able to deal with difficult, sensitive and confidential issues.

• You are hungry to learn, humble enough to listen, and forming deep relationships is one of your greatest strengths.

• Understanding, embrace and embody DP Core Values. These core values, clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all our decisions.

• Community: We are stronger together than apart. Connection to our communities helps us better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work.

• GSD: Get Shit Done! Start right now and don't stop. WE are never done.

• Rise Above: Expectations, disagreements, ego, challenges - push yourself to become the best version of you.

• Passion: Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities.

• Create Culture: Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth.

• DP NO SE Vera: Never get stuck. We find a way to make a way.

• Excellence: Don't let good be the enemy of great. Every single thing that you do matters!

Company Perks:

• Robust 401k match program

• Significant paid time off plus company paid holidays

• 16 hours of community volunteer paid time off

• Monthly company-wide happy hours

• Bring your dog to work days

• Friday lunch

• Close at 4pm on Fridays

• Wellness and employee assistance programs

Dominion Payroll is proud to be an equal opportunity employer and encourages veterans and those self-identified as diverse to apply.