Citizens Financial Group, Inc. Riverside , RI 02915
Posted 2 months ago
Description
Responsibilities
Serves cash management customers by taking telephone and email inquiries, research, and training clients on cash management products.
Provides product/service information by answering questions & offering assistance.
Independently services both internal and external customers on a wide variety of cash management products, services, and technical issues.
Research problems and provide customer with resolution within established timeframes.
Work with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
Proactively advise management of impending problems or obstacles to meeting service standards.
Expected to help minimize financial risk to the bank.
Maximize customer opportunity by referring opportunities to Sales that are identified during the service process.
Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues related to Access Optima, EZ Deposit, File Transmissions, ACHieve, Universal Portal etc.
Qualifications
Incumbent must have in-depth knowledge of the financial services industry and Cash Management products (including regulatory and compliance), systems and operations to successfully respond to customer needs and meet established timeframes.
Minimum 5 years banking and customer service minimum experience, call center experience is highly preferred.
Strong communication skills.
Analytical skills and the ability to recognize trends.
Exercise considerable independent judgment.
Attention to detail.
Pro-active attitude.
Quick to learn.
Hours and Work Schedule
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Benefits
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
View Benefits
Awards We've Received
FORTUNE's World's Most Admired Companies
Human Rights Campaign Corporate Equality Index 100 Award
Military Friendly Employer
Age-Friendly Institute's Certified Age-Friendly Employer
Bloomberg Gender Equality Index, Standout
Dave Thomas Foundation's Best Adoption-Friendly Workplace
DiversityInc
Top Regional Company for Diversity
Forbes America's Best Large Employers
National Organization on Disability's Leading Disability Employer
Stewart-Marchman-Act Behavioral Healthcare
Posted 2 days ago
VIEW JOBSCitizens Financial Group, Inc.