Client Services Senior Representative

Tenet Healthcare Corporation Frisco , TX 75034

Posted 1 week ago

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Independent, logical thinker with proven ability to perform detailed analysis and make recommendations.

  • Ability to mediate with internal partners for resolution of complex issues

  • Ability to exercise sound judgment in assessing risk of failures and escalate issues to management

  • Ability to be resourceful but know when to engage others for support, escalate for help or ask clarifying questions.

  • Above average communication skills - Strong interpersonal, verbal and writeen communication skills, excellent listening skills, and organizational skills

  • Above average troubleshooting skills, with ability to research and articulate complex process breakdown issues with trends

  • Ability to handle high productivity standards, at exceptional quality. Requires ability to work at a rapid pace while maintaining accuracy.

  • Proficient understanding of Hosptial Revenue Cycle Services

  • Proficient data entry and typing skills

  • Must be a team player Always willing to help in whatever way possible and go the extra mile to get the job done.

  • Intermediate Microsoft Office (Word, Excel)

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

  • Bachelor's Degree, preferably in Business or Health Care, or equivalent experience preferred

  • Extensive or minimum 3 year experience as a client relations specialist/representative or similar position preferrebly in the healthcare industry.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to sit at a computer terminal for extended periods of time

  • Ability to work extended hours when required.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Call Center environment with headset and multiple work stations within close proximity

OTHER

Conifer Health Solutions


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Client Services Senior Representative

Tenet Healthcare Corporation