Client Services Senior Collaboration Engineer

Selective Insurance Group, Inc. Branchville , NJ 07890

Posted 1 week ago


Selective is seeking a senior engineer responsible for the design, delivery and support of our collaboration environment. Will be a key technical leader to help drive our strategy to "Deliver any information, on any device, anywhere". With a strong customer-oriented mindset, responsible for managing key aspects of our office productivity suite and collaboration environments across the enterprise.

Ensure successful evaluation, design, deployment, adoption, road mapping, maintenance and support for our collaboration environments across the enterprise as well as our Office 365 environment. All job duties and responsibilities must be carried out in compliance with applicable corporate legal and regulatory requirements.


  • Assist in the engineering, implementation and maintaining of our Office 365 enterprise environment Assist in the evaluation, designs, implementation and maintenance collaboration platforms to be leveraged across the enterprise. Assist the Audio Visual team with developing enterprise wide conference room capabilities and standards.

    Create and maintain project upgrade plans, schedules and assist in managing roll outs, based on defined area of responsibilities Serves as point of escalation from tier two technical support and provides the highest level of internal expertise in area of responsibility prior to vendor escalation. Partner closely with vendors to solve complex technical problems and issues. Lead on installation and upgrades of production hardware and software Lead and participate in product evaluations POC's, including but not limited to, planning, engineering, installation, testing, and technical support.

    Uses experience and process management skills to identify and implement continuous improvement activities throughout Client Services and our enterprise. Acts as mentor to junior members in the Client Services area. Act as lead in the absence of the team manager when appropriate Partners with Enterprise Architecture to help in assessing new technologies and solutions that may be leveraged in our enterprise environment.


  • Provide subject matter expertise to organization within area of discipline. Strong working knowledge and experience with enterprise collaboration tools and technologies.

    Strong understanding of Microsoft cloud services. Knowledge of audio and video conferencing. Knowledge of conference room technologies.

    Strong working knowledge of Office 365 enterprise applications. The ability to plan, control and manage projects.o Experience leading projects, roll outs and deployments of enterprise level software. 3-5 years' experience with collaboration technologies and solutions. 5 years' experience with Office 365 platform support and management. Experience providing advanced technical support and troubleshooting across enterprise collaboration environments, end user computing lifecycle including Microsoft desktop OS, desktop computing environment and productivity suites.

    Platform specific certification preferred, MCSA/MCSE Office 365, CCNA/CCNP Collaboration, or relevant experience with industry collaboration technologies. College degree in Computer Science or related technical field preferred.

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Claims Business AnalystBranchville NJ

Selective Insurance Group, Inc.

Posted 3 weeks ago

VIEW JOBS 2/28/2019 12:00:00 AM 2019-05-29T00:00 Overview The purpose of this position is to provide Corporate Claims Operations with accurate, timely and relevant business analysis while serving as a liaison to other departments in the organization. This includes numerous business areas, regional offices and vendors. Analysis includes business procedures, data quality monitoring and controls in order to provide suggestions for claim systems enhancements. Performs process mapping and workflow analysis with the goal of optimizing workflows and/or those processes to ensure efficient and cost effective Claim Operation. Assists the Claims Operations and Claims Project and Learning Managers with evaluating, setting priorities and following up on potential enhancement suggestions to claim systems. Proactively interacts with internal and external customers to ensure appropriate and timely resolution of any service or customer service issues. This position may be called upon as a member of the Core Claims Project team. Responsibilities * Participates in the identification, compilation and maintenance of detailed claim requirements and metrics that will be used to quantify expected benefits from proposed claim projects. This includes both Functional Requirements and Non-Functional Requirements. * Assists the Claims Operations and Claims Project and Learning Managers with solution designs by clarifying & determining the solution characteristics and attributes that should define how a proposed system will work. * Authors test cases based on traceability techniques supported by a well-executed testing plan in order to confirm all established requirements are met. * Provides implementation support for proposed systems including the document design and publication, user training, and initial help. * Establishes a partnership with line of business leaders and regional management to develop a clear understanding of needs and issues. Performs detailed analytical review of claims activity. Performs evaluations and pursues opportunities to control leakage, improve efficiency and reduce overall costs. * Makes decisions and solves problems encountered in processing, recording claim details / data, and procedural operations. * Actively participates in the development and execution of projects managed in Claims Operations for the benefit of the claims organization; assists multiple claims project managers. * Presents results of detailed analysis and various projects to claims management. * Collaborates with Legal, Compliance, Information Technology, Business Services Unit, Training, Field and home Office claims areas as needed. * Actively supports the Continuous Improvement Initiative." Qualifications * Experience with business analysis concepts. Formal business analysis skills including experience supporting projects is strongly preferred. * Change management experience strongly preferred. * Demonstrated ability to analyze problems, probe for facts, identify and question assumptions, and analyze issues from different perspectives. * Demonstrated ability to generate multiple innovative solutions. * Knowledge of Claims processes, procedures and MCS system preferred. * Highly motivated self-starter with an ability to effectively manage a range of tasks, people, and projects in an environment with changing priorities. * Ability to manage and prioritize multiple activities and work in a team environment. * Exhibit flexibility working in a fast-paced environment requiring quick response. * Demonstrated highly effective analytical, communication, interpersonal and presentation skills. * Detail-oriented with a heavy customer service focus. * Certifications in Claims desirable – examples being CPCU, AIC, SCLA, etc. * Proficient in Microsoft Operating Systems as well as all Microsoft Office software. * College degree in Business, Finance, or Computer Information Systems, preferred. * Business Analysis Certification and/or Master's degree a plus * 3 to 5 yrs. of experience in claims handling, claims workflow, claims systems, claims compliance or process analysis Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace. #LI-TW1 Selective Insurance Group, Inc. Branchville NJ

Client Services Senior Collaboration Engineer

Selective Insurance Group, Inc.