Client Services Representative

Sonora Quest Laboratories Chandler , AZ 85249

Posted 2 months ago

Primary City/State:

Phoenix, Arizona

Department Name:

Client Services-Ref Lab

Work Shift:

Day

Job Category:

Administrative Services

POSITION SUMMARY

This position requires an organized, self-motivated, process driven professional who is an effective communicator with expertise in delivering exceptional client customer service. Using keen insight into people and refined soft skills, this position is able to proficiently handle a high volume of client incoming and outgoing phone calls regarding sensitive HIPAA information.

CORE FUNCTIONS

1.Effectively communicates both verbally and in writing with internal and external clients regarding laboratory test availability, test results and patient specimen requirements by accessing the company computer, telephoning referral labs and using printed reference material.

2.Uses company resources to resolve service related issues such as Test-In-Questions (TIQ), trouble alerts, supply orders, missing specimen and special requests - i.e. loans and consults, chain of custody. When necessary escalates issues to a higher authority.

3.Documents all actions taken as required by CAP, CLIA & HIPAA, and Company policies. Will be required to maintain daily metrics and collated monthly metrics, statistics and quality data while focusing on quality while demonstrating that the patient comes first in everything we do.

4.Participates in self- directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned.

5.Can be required to arrange pick up, delivery and / or shipment of specimens.

6.Participates in peer-to-peer knowledge transfer and training.

MINIMUM QUALIFICATIONS

  • High School Diploma required and a minimum of one year experience in customer service.

  • Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.

  • Must possess excellent organizational, interpersonal and communication skills.

  • Experience with MS Office.

PREFERRED QUALIFICATIONS

Customer service in a laboratory/diagnostic/health care industry preferred.Additional related education and/or experience preferred.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Care Receptionist Aesthetic Services

Ideal Image

Posted 2 weeks ago

VIEW JOBS 11/12/2020 12:00:00 AM 2021-02-10T00:00 Overview Ideal Image is North America's #1 Skin, Face and Body MedSpa for non-invasive aesthetic services that help you look and feel your best. Our goal is to help our clients achieve life changing results, whether it's getting rid of unwanted hair, to prevent or address the signs of aging with healthier, more youthful skin, or to improve your body shape. Being a part of the team gives you the opportunity to watch our clients change their lives for the better. All services are safe, effective, FDA cleared procedures that are tested in our research and development center. IDEAL1234 Responsibilities Meet and greet all incoming clients. Ensure that the reception/front desk area and telephones are being covered properly. Persuade clients to schedule a complimentary consultation for treatment services in concert with the Ideal Image sales process and in accordance with established sales goals. Foster and nurture positive relationships with clients. Ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience. Essential functions include, but are not limited to, the following: * Interacting with clients in a friendly and professional manner.• Checking clients in and out of their appointments, pulling charts and filing.• Answer phones and schedule client appointments.• Master a basic understanding of each service offering.• Upsell new areas/services to current clients in order to hit individual monthly target.• Assist with local marketing events as needed.• Act as liaison between face skin and body specialists and treatment providers.• Collecting and handling payments.• Confirmation and follow up calls.• Knowledge of Salesforce (data entry, usage etc.)• Ordering office supplies.• Assist with new clinic openings as needed.• Other duties as assigned. Qualifications * High School Diploma/GED or Bachelor's degree from an accredited institution. Successful sales experience may be substituted for academic credential. * 1-2 years of customer service experience, preferably in a spa or high-end retail environment. * Ability to multi-task, use personal judgment, utilize strong decision making, analytical and follow-up skills• Proficient with personal computers and contemporary software applications (MS Office Suite, Internet Explorer, etc.)• Compelling interpersonal and communications skills (verbal and written), strong ability to influence and build rapport• Strong guest service orientation• Rapid learner with the ability to grasp concepts and protocols * Must maintain a high attention to detail. WHY IDEAL IMAGE? Compensation: * Competitive compensation and bonus opportunities Comprehensive benefits: * Medical, dental, and vision benefits, with Flexible Spending Accounts and Health Savings Accounts * Employer-paid life insurance and short term disability Paid time off: * Company paid holidays and vacation days Additional benefits: * Discounted cosmetic services for employee, family, and friends * Company-paid training * Cosmetic products discount * Amazing company culture * And more! If you are interested in joining a company that values its employees and encourages job ownership in a supportive environment, please apply today! To learn more about IDEAL IMAGE and our services please visit us at: http://www.idealimage.com. * Please, no phone calls or walk-ins to our center* Ideal Image Chandler AZ

Client Services Representative

Sonora Quest Laboratories