Richmond Spca Mechanicsville , VA 23116
Posted Yesterday
Description
Monday - Thursday, 7:30 a.m. to 2:30 p.m.
Reports to Manager of Smoky's Spay & Neuter Clinic
The Richmond SPCA is one of our region's most beloved non-profit organizations. As a national no-kill leader in animal welfare, the Richmond SPCA is building a more compassionate community through the delivery of crucial programs of pet adoption, retention, training, advocacy, humane education, and more. Annually, we rescue, rehabilitate, and adopt out nearly 4,000 homeless animals while also providing our community with vital safety net programs designed to keep pets in loving homes and out of shelters.
The Richmond SPCA is seeking a full-time client service representative to work in a satellite spay and neuter clinic of the Richmond SPCA. Smoky's Spay & Neuter Clinic provides high-volume sterilization services to pets in the care of public shelters and private rescue groups as well as community cats brought by volunteer caregivers engaging in Trap, Neuter, Return. This is a great opportunity to join an established, well-recognized private no-kill humane society.
Essential Functions
Excellent customer service skills; effective, empathetic communication with clients via phone, email, and in-person
Scheduling of appointments, counseling/education of clients as appropriate, assisting with appointment flow
Performing patient intakes and discharges and interacting with representatives of other shelters and rescue organizations as well as community cat caregivers
Handling of money and completion of payment transactions
Entry of data into patient charts with a commitment to confidentiality
Responding appropriately during emergencies and take direction from veterinarian and/or licensed veterinary technician
General cleaning, restocking and upkeep of workspace: sweeping, dusting, mopping, emptying trash, restocking supplies and maintenance of existing organizational systems
Occasional assistance with high-volume spay and neuter surgeries via surgical prep and patient recovery
Occasional handling (leash-walking, lifting and carrying) of cats and dogs, including fearful or fractious patients, and restraining and placing animals in cages and/or carriers
Cleaning, packing and sterilizing surgical instruments
Performing clerical work and invoicing duties
Participation in all required trainings and meetings
Other job-related duties as assigned
Requirements
Adaptability in daily routine
Ability to work in a high-volume, fast-paced environment
Reliable transportation including during inclement weather
Be 18 years of age or older
Early morning availability required (no nights, weekends or holidays)
Qualifications, Skills and Expectations
Professional communication skills and comfort speaking with others, including coworkers
Ability to multi-task, take and follow directions, adapt to and accommodate changing demands
Strong work ethic
Punctual and reliable
Uncompromising commitment to the wellbeing of patients
Able to work independently at times
Team-oriented
Resourceful, positive, can-do attitude
Excellent time management and prioritization skills
Strong computer skills and ability to learn new computer systems (knowledge of AVImark a plus)
Experience working in the veterinary field preferred (but not required)
Physical Job Requirements
Able to work around animals (including those who are sick or injured or who have behavior challenges), loud noises, cat litter, animal waste, and various chemicals
Able to sit or stand and use a computer for several hours at a time
Willing to work in all weather conditions
Work Environment
Rapid pace with limited exposure to potential hazards including animal waste and disinfectants
High levels of noise at times
Potential for animal bites and scratches and zoonotic disease (transmitted from animals to people)
All employees are eligible to become clients of the low-cost, full-service Susan M. Markel Veterinary Hospital of the Richmond SPCA. Employees who average 20+ hours a week can participate in our 401(k) retirement plan and have access to paid wellness leave. The Richmond SPCA is a qualified employer for the Public Service Loan Forgiveness Program.
Full-time employees are eligible for insurance benefits, including medical, dental, and vision, life insurance, short-term disability, and paid personal leave.
Richmond Spca