Client Services Representative

National Veterinary Associates Phoenix , AZ 85002

Posted 2 months ago

Job Description

VetMED is seeking experienced Client Service professionals to join our team.

Our CSR team supports our busy 24/7/365 specialty and emergency veterinary hospital. As part of a team of 20 doctors and over 75 support staff, we continually looks for ways to improve the delivery of services to our clients and team members. VetMED's board certified specialties include Cardiology, Internal Medicine, Surgery, Radiology, Dermatology, Critical Care and Neurology, and a team of experienced emergency doctors.

At VetMED, we have a diverse clientele, a loyal referring veterinary community and a CSR team that strives to exceed the expectations of our clients, team members and patients on a daily basis. If you love working with great people and providing outstanding client service in a fast-paced, supportive environment, come join us at VetMED.

Qualifications:

  • Excellent communication skills

  • Must be computer literate; basic computer skills with ability to navigate new software

  • Ability to stay positive under high stress situations

  • Ability to multi-task efficiently in a fast-paced environment

  • Cornerstone experience a plus

  • Must be flexible and have open availability, including evenings and weekends, when requested

  • Minimum 2 years customer service recommended

  • Manage the front desk through greeting clients, checking patients in/out, scheduling appointments and greeting vendors

  • Oversee the hospital flow

  • Manage cash, credit card and CareCredit transactions

  • Discuss payment choices with clients

  • Assist with daily administrative duties such as printing, emailing, scanning, uploading, filing, emailing medical records, distributing daily mail and purging charts in system

  • Assist in emergency situations by expediting calls to triage staff members

  • Perform other job duties as assigned

Benefits of being a VetMED team member:

  • Competitive compensation and benefits

  • Medical, Dental and Vision Insurance

  • Paid Time Off

  • 401k plan with match

  • Uniform and CE allowance

  • Employee pet discounts

  • Employer subsidized career advancement opportunities

  • < Back to search results

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Client Services Representative

National Veterinary Associates