What you will be doing
As a Client Services Representative you will serve as primary liaison for service side of the client relationship including escalation, oversight of client projects and implementations, execution of account plan activities, building of relationships with client contacts and coordination of the client loyalty process.
Serves as primary point of contact for internal and external clients and various departments/divisions to resolve outstanding issues, comply with customer requests, and respond to client inquiries
Coordinates with clients, relationship managers, and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.
May participate in business reviews to learn about clients' strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.
What you bring:
Ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner
Ability to understand and apply concepts
Ability to handle projects commensurate with job expectations
Requires excellent presentation, writing, organizational, analytical and problem solving skills
Requires human relations, negotiation and documentation skills
Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
What we offer you
Attractive benefits including private medical cover, dental cover, and travel insurance
A competitive salary and benefits
Time to support charities and give back in your community
A broad range of professional education and personal development opportunities
A work environment built on collaboration, flexibility and respect
Fidelity Information Services