Client Services Representative

JOB SUMMARY

Homeowners Choice currently has openings for Client Service Representatives with the opportunity to work hybrid/remote while living in the Tampa Bay area. We are looking for individuals with a strong customer service background, seeking a career in the property and casualty industry, and driven to become subject matter experts in their new role.

As a Client Services Representative at Homeowners Choice, you are responsible for providing world class service to customers regarding their insurance policy through phone, email, and fax communication.

Shift available:

• Monday-Friday from 10am-7pm

ESSENTIAL FUNCTIONS

• Provides exceptional customer service when responding to customer questions and concerns

• Processes endorsements and policy changes forwarded by agents, policyholders, and lienholders

• Assists with payment transactions and inquires

• Handles First Notice of Loss calls

• Keeps detailed records of transactions within our policy management system

• Aids other departments during CAT (catastrophe) events

• Maintains continuing education requirements

• Other duties as assigned

REQUIRED SKILLS

• Clear, concise oral and written communication skills

• Detail oriented

• Professional and courteous

• Excellent problem-solving skills

• Works well in a team environment and independently

• Proficient in Microsoft Office and general computer skills

• Quiet workspace at home with limited distractions

• Reliable home internet required

• Use of multiple monitor displays

• Constant sitting, computer, and telephone usage

EDUCATION & TRAINING

• Associate or bachelor's degree preferred

EXPERIENCE

• Two years or more related customer service experience and/or training; or equivalent combination and experience

LICENSES OR CERTIFICATIONS

• Insurance 20-44 License (certified or acquired within 30 days of employment)

HYBRID WORKING & COLLABORATION WEEKS

To foster HCI's commitment to creating a collaborative work environment, remote workers will be required to report to a central office location for one week every quarter for collaboration, team building, and educational exercises. Attendance during collaboration weeks is a vital component of our team culture, and therefore mandatory unless exceptions are approved through Human Resources. Additionally, employees may be asked to report to the office outside of collaboration weeks as project requirements, team meetings, or other organizational needs that necessitate in-person collaboration occur.

WORK ENVIRONMENT

Work is primarily sedentary in nature. Job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and other devices. The employee will be exposed to normal office environment conditions and temperatures. Noise level is low to moderate.

PHYSICAL DEMANDS

The role requires sitting for long periods of time, as well as working with computers and other electronic screens under fluorescent lights.

PERFORMANCE OF JOB DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with HCI policy and applicable law. HCI cannot guarantee any accommodation requested by an employee and this job description does not constitute an agreement to do the same. Employees must review HCI's policies regarding reasonable accommodation and notify the Human Resources Department regarding any accommodation request.

NATURE OF JOB DESCRIPTION

This is a primarily hybrid remote position that does require one week per quarter in-office. Candidates must live within 60 miles of 3802 Coconut Palm Drive, Tampa, 33619.

This is not a complete itemization of all facets of this position. While this is intended to be an accurate reflection of the current job, HCI reserves the right to revise the job or to require that other or different tasks be performed as assigned. This job description is not an employment agreement or contract. Employment with HCI is on an "at-will" basis and may be terminated by HCI or an employee at any time and for any reason.