Client Services Representative - Full-Time - Hybrid

Overview

We are currently seeking a friendly and detail-oriented Client Services Representative to join our EMPLOYEE-OWNED TEAM!

In this role, you will be responsible for answering, responding to, and triaging incoming telephone calls for pharmacy billing and collections as well as processing return mail. You will work closely with our Finance department to ensure timely and accurate billing, as well as follow up on outstanding payments. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work independently in a fast-paced environment.

Responsibilities

• Answer, respond to, and/or forward incoming phone calls to the appropriate department.

• Respond to voice mails and/or email questions.

• Document correspondence and follow up in the appropriate system.

• Initiate and document correspondence and follow up in system.

• Sort documents to the appropriate department.

• Work collaboratively with other team members and manager to ensure that best practices are shared.

• Assist with processing of return mail.

• May assist with research and or response to requested audits.

• May provide backup support to other pharmacy departments based on business needs.

• May assist with onboarding of new pharmacy clients.

• Any and all duties as assigned.

Work Schedule

• This is a hybrid position; employee must be able to work from corporate office up to 3 days per week.
• 8am-4pm

• OR- 9am-5pm

Qualifications

To perform this job successfully, the ability to perform each essential duty satisfactorily is necessary and the qualifications listed below are representative of the knowledge, skill, and/or ability required:

• High School diploma or general education degree (GED).

• General computer knowledge including Microsoft Office: Word, Excel and Outlook.

• Excellent customer service, interpersonal, verbal and written communication skills.

QUALIFICATIONS preferred

• Call center experience, minimum one year.

Why work for us?

At Symbria our employees act like owners - because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.

Symbria's Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:

• Integrity

• Honest, Fairness and ethics

• Compassion

• Commitment to serving seniors

• Stewardship

• Maximizing mission and margin

• Innovation

• Striving to enhance our value to your organization

• Teamwork

• Working together unselfishly toward goals

As an employee-owner, Symbria's success becomes your success. In addition, we provide:

• Competitive pay, aligned with market guidelines

• Full Benefits Package, including very generous paid time off plans

• Professional liability coverage

• 100% employer-funded ESOP retirement plan

• 401(k) and Roth(k) plans

• Continuing education

• Credit union membership

Symbria's Talent Team handles candidate communication directly rather than utilizing outside agencies; if interested in this role, direct application to the job posting and contact with a Symbria talent team member is recommended.

Symbria does not discriminate for any reason. We welcome talent who believes in our mission, drives the organization forward and cares about the value they bring to an organization.

EOE