Client Services Manager-Us Commercial - Oh/Ky -1262130

Cisco Systems, Inc. Dublin , OH 43016

Posted 7 months ago

What You'll Do

This role will be focused around account services management and this position requires relationships with a diverse group of internal and external personnel in order to ensure transactions are completed accurately and in a timely manner. You will also focus on achieving revenue goals; forecasting revenue accurately on a weekly, monthly, quarterly schedule; developing a pipeline of opportunities; crafting account plans; and closing deals for a set of defined customers in a segment. Approximately 50% of your time is customer facing.

  • You will lead all aspects of the customer account with respect to deal transactions You will drive the execution of customer facing activities to conclusion in a quality, timely, and correct manner
  • Handle service pricing and margins according to agreed aims
  • You will sell solutions based on leading edge and new portfolio of service offers including TS and AS
  • You will facilitate sales transactions by
  • Understanding customers' and partners' procurement process

  • Establishing relationships with customers and partners in positions within the procurement process

  • Navigating partner and customers and advancing effectively within Cisco

  • You will advance Multiyear Services Contract Renewals/P-O-S attach

  • You will plan and prioritize sales activities and customer/prospect contact towards achieving agreed business aims, including costs and sales - especially handling personal time and productivity.

Additional Client Services Manager duties include:

  • Craft and lead a sales plan using all significant data (renewals, new product funnel, potential upgrades and end-of-support situations) and then map this data to an agreed market development strategy based on company priorities.

  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and important internal liaison, to optimize quality of service, business growth, and customer and happiness.

  • Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate sales efforts with other organized marketing activities, eg.,product/service launches, promotions, advertising, exhibitions and tradeshows.

  • Respond to and follow up sales enquiries using appropriate methods.

  • Monitor and report on market and competitor activities and provide relevant reports and information.

  • Record, analyze, report and administer according to systems and requirements.

  • Communicate, liaise, and negotiate internally and externally using aligned methods to facilitate the development of profitable business and consistent relationships.

  • Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.

  • Follow standardized and optimized sales processes, e.g., renewals process.

  • Attend training to develop relevant knowledge, techniques and skills.

Who You Are

  • Developing the Pipeline: Applying knowledge of sales trends, market drivers, and key customer issues and opportunities to do strategic account planning; establishing, prioritizing, executing, and monitoring a course of action to accomplish expansive territory objectives and sales strategies; using knowledge to identify and nurture future sales opportunities to build a strong pipeline.

  • You will Build Influential Relationships: Working to do business with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.

  • You are Customer Focused: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in an on time and professional manner; taking responsibility for customer gratification and dedication.

  • You Have Negotiation Skills:
    Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.

  • You will work with CXO Relevancy: Adding value by dedicatedly identifying business opportunities for the customer/partner, conveying a firm understanding of the customer's/partners business and political drivers, displaying executive presence by building rapport and credibility; effectively influencing other people to accept a solution; clearly connecting solutions to business needs.

  • You are a Critical Thinker: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and discernment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, bold circumstances and probable consequences.

Your Skills & Experience

  • At least 3-5 years of field sales experience in account and/or channel

  • Shown success in handling complex sales and capabilities that include sales strategy, opportunity discovery, forecasting, and quota attainment

  • Face-to-face experience developing positive relationships with key customer contacts, including at the executive level, to understand customer business drivers and influence their tactical and strategic plans.

  • Experience with CXO level presentation, business justification and return on investment development

  • BA degree strongly preferred-

Who You'll Work With

On our US Commercial team, you will be embracing unprecedented innovation and tremendous opportunity for growth. You will succeed because as a team we listen to our customers and anticipate their needs as the market shifts and technology transitions accelerate. Our customers are versatile, agile and adopt technology fast to compete passionately and grow their business. We provide you with unlimited opportunities to succeed at Cisco. Our culture will support and empower you.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking aggressive risks to craft the technologies that give us smart-cities, connected cars, and handheld hospitals. And we do it in style with rare personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

Cisco is an equal opportunity employer.

Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.


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Client Services Manager-Us Commercial - Oh/Ky -1262130

Cisco Systems, Inc.