Client Services Manager

Welcome to Ovation Healthcare!

At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

Duties & Responsibilities:

• Leadership:

• Coach and support the members of the client service team.

• Facilitate the onboarding of each new client and transition that client onto a client service representative.

• Ensure that the client service team is providing excellent client service.

• Implement policy and procedures within the department.

• Resolve complex client issues that arise.

• Resolve all escalations.

• Client Relations:

• Interact with clients to build relationships.

• Ensure that client needs are being met by the company.

• Communicate updates or regulations to the clients.

• Ensure that the client service team is very responsive to the client requests.

• Coordinate all annual or bi-annual client success meetings.

• Analysis:

• Create quarterly and Monthly departmental reports to analyze the practices goals are met.

• Facilitate all analytical requests from the client and determine if IT assistance is necessary to deliver the analysis.

• Frequently review the client's revenue to ensure client expectations are met as well as identifying trends.