Client Services Manager

Kargo unites the world's leading brands, retailers and premium publishers across screens using innovative technology and advanced creative ad formats. At Kargo, we're all about bringing together the best of the best with a spark of creativity to stand out from the crowd. The same is true for our employees. What makes Kargo and each Kargo team member exceptional makes our company special. Kargo believes differences should be celebrated and is committed to diversity in the workplace. As an Equal Opportunity employer, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Kargo is 550 employees strong across offices in New York City, Chicago, Austin, Dallas, Los Angeles, Sydney, Auckland, Ireland, and London. But we're not stopping there, so stay tuned as we expand our map and our team.

For more information, visit Kargo at www.kargo.com or follow Kargo on Instagram (@kargomobile), Twitter (@kargo) and LinkedIn (Kargo).

Title: Client Services Manager

Job Type: Full-time; In-Office Hybrid Required

Job Location: Chicago, IL

Role Summary:

Do you consider yourself a digital media expert who understands (and loves) first-class Client Services? If so, then we want you to join our team! Kargo is looking for a Client Services Manager who will be the main point of contact for all client-facing relationships during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities. In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy.

The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.

What You'll Do:

• Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives

• Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery

• Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth

• Assist in identifying client needs and implement strategic solutions to help drive partnership

• Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met

• Analyze and deliver reporting, insights, and results to clients

• Identify and generate client outreach for incremental, upsell, and renewal opportunities

• First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation

• Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business

Who You Are:

• 3+ years in Digital Media working with AdTech partners (i.e., Sales Support, Account Management, Agency Planning/Buying)

• Direct-sold and programmatic advertising experience

• Knowledge of DSP and SSP platforms and partners such as Celtra, The Trade Desk, DV360, LiveRamp, Prisma, DCM, Double Verify, MOAT, etc.

• Media agency experience is a plus

• Familiarity with industry jargon and media metrics

• Proficient in Excel, PowerPoint, Google Suite

• Proven record of successful client retention and business growth

• Highly strategic, proactive and solution-oriented

• Thrives in a teamwork environment and collaborates well with others

• Strong verbal and written communication skills with the ability to deliver well-positioned presentations

• Organizational skills with the ability to use available resources to reach solutions

• Able to multi-task and prioritize based on account tier and urgency on a daily basis

• Strong analytic skills to deliver reporting insights

• Highly organized and keen attention to detail

• Bachelor's degree or equivalent experience

The Recognition:

Kargo and Kargo leadership are regularly recognized for the company's growth and achievements, including:

• Ad Age's Best Places to Work (2024)
• Built In's U.S, New York, Los Angeles, Dallas, and Chicago Best Places to Work (2024)
• Built In's U.S, New York, Los Angeles, Dallas, and Chicago Best Midsize Places to Work (2024)
• Martech Breakthrough Awards' Best Overall AdTech Company (2023)
• B&T's Best Media Platform (2021)
• Digiday Awards' Media Award for Best Digital Product Innovation (2021)
• Martech Breakthrough Awards' Content Management Innovation (2021)