Client Services Manager

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

This position is an on-site based out of our St. Louis Park, MN office

About you

Colliers Engineering & Property Services is looking for a candidate who must have excellent communication skills and place customer service as priority with great attention to accuracy and detail. To be successful in this role, the ability to multitask is critical. The Client Services Manager position requires working with the appropriate sense of urgency making sound decisions independently when needed. Coordinating schedules, responding timely to emails, answering the main dispatch phone line, and utilizing existing technology to do so are additional, but not limited to, tasks. A teamwork attitude is a must. Excellent communication skills to collaborate with others under any type of condition.

In this role, you will…

• As the first point of contact with our clients, ensure high level timely communication and follow through.

• Receive Service requests via email, phone calls or in person and accurately recording then setting up the pertinent information in Sage software, assigning to appropriate filed technicians.

• Communicating with field personnel to ensure work is being completed timely and clarifying details for them when necessary. Assist them with prioritizing work assigned to them if needed.

• Following up with clients on open items such as outstanding proposals utilizing excellent communication and customer service skills, upselling services when the opportunity arises.

• Running weekly workorder status reports timely and following up on open orders.

• Setting up contract and proposal workorders required in Sage.

• Manage preventative maintenance and general contract renewals annually.

• Update preventative maintenance sheets with pertinent information.

• Process and send PM reports to clients maintaining tracking spreadsheets.

• Work with HVAC technicians to provide timelines for clients that need notice prior to service.

• Provide locations of vehicles and run associated reports when requested, utilizing GPS system. Ensure data is up to date when there are vehicle changes.

• Various administrative duties are assigned to this position. This would include, but not limited to assisting division managers with requests, as in proofreading proposals and sending to clients, contacting sub-contractors, vendors, or clients on their behalf, working with city offices for permits, placing orders for materials, running requested reports.

What you'll bring

• Excellent multi-tasking and organizational skills.

• Proven experience as in a relevant customer service type position

• Ability to work with a sense of urgency when needed.

• Tech-savvy with knowledge of relevant methods

• Accurate experience in data entry

• Proficient in English (oral and written)

• Active listener with excellent communication skills

• Sound judgement and critical thinking

• They should be accustomed to working in a fast-paced environment with others while multitasking several schedules and priorities at once.

#LI-SW

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Make your next move an expert one and join us as we lead the industry into the future.

Direct applicants only please, no agencies.

Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com