Client Services Manager

Requirements / Qualifications

THE POSITION: The job of Client Services Manager is done for the purpose/s of overseeing incident and service request management; ensuring an advanced level of customer support; planning, implementing, directing and maintaining the county's specialized support of incident and service request management; and executing County policies and procedures.

This job reports to Assigned Administrator. LOCATION: 313 W. Winton Ave.

Hayward, CA 94544 TYPICAL DUTIES: Coordinates a variety of projects and/or activities for the purpose of ensuring compliance with established guidelines. Develops innovative and practical solutions to technical problems that clients encounter for the purpose of ensuring stable, responsive and cost-efficient technical support.

Manages Service Desk activities for the purpose of ensuring that critical support activities are accomplished promptly and successfully. Monitors fund balances of assigned programs and related financial activity for the purpose of ensuring that allocations are accurate, related revenues are generated, expenses are within budget limits and/or fiscal practices are followed. Participates in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions. SEE FULL JOB DESCRIPTION FOR MORE INFORMATION

MINIMUM QUALIFICATIONS: Experience: Job related experience with increasing levels of responsibility is required.

Education: Community college and/or vocational school degree with study in job-related area. Equivalency: Equivalent combination of education and/or experience. APPLICATION DEADLINE:

Sunday/July 14, 2024 at 11:59 p.m. APPLICATION REQUIREMENTS: The EdJoin Online Application and materials must be received by the final application filling date.

Incomplete or late EdJoin Online Applications will not be accepted. THE FOLLOWING APPLICATION MATERIALS ARE DESIRED: Completed EdJoin Online Application, Resume and Cover Letter APPLICATION SCREENING & EXAMINATION PROCESS:

A review of the candidates' EdJoin Online Applications to verify possession of minimum qualifications. Those candidates who complete the EdJoin Online Application and who possess the minimum qualifications for the class will move on to the next step in the examination process. Those invited to participate will be notified via email of the date, time, and place of the examinations.

We reserve the right to make changes to the announced examination components. THE PROCESS IS AS FOLLOWS: 1. Application Review……………………………………………………………..........PASS/FAIL 2.

Written Examination*……………………………….…........Weighted 50% (July 19 @10am) 3. Technical Oral PC Interview*………………………………..Weighted 100% (July 24, 2024) 4. Final Interview*………………….…...............................................................(July 26, 2024) * Candidates must attain a minimum score of 70% on all scored examinations and this eligibility list is valid for 6 months.

About the Employer

The Alameda County Office of Education (ACOE) supports students through our mission to provide, promote, and support leadership and service for the success of every child, in every school, every day.

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