Client Services Manager

Banner Bank Everett , WA 98201

Posted 2 weeks ago

Client Services Manager Opportunity Overview

As a Client Services Manager with Banner Bank you are the face of Banner Bank that provides an excellent experience for our clients. Primary responsibilities include, acting as a leader in sales, operations, and client service. This position leads the day to day operations of the branch, supervises, trains and coaches branch staff in operations. You may be asked to act in full management capacity in the absence of a Branch Manager and will manage the day to day supervision of the teller staff including hiring and evaluating direct reports.

As a Client Services Manager with Banner Bank you will have the opportunity to:

  • Support the Branch Manager in developing an on going sales performance culture and act as an extension of the sales team

  • Effectively assist clients in achieving their financial goals

  • Perform quality work within deadlines without direct supervision

  • Work effectively as a team contributor on all assignments

  • Develop and maintain in-depth knowledge of all operational processes, requirements and meets compliance standards

  • Assist with and ensures all operational tasks are completed on time

  • Adhere to policy and procedures to minimize risk and achieves satisfactory internal audit results

  • Comply with policies, procedures, security requirements, and government regulations

Travel: Overnight travel as required

Preferred Skills

  • Effective oral and written communication skills

  • Detail oriented with strong organizational skills

  • General understanding of PC with Windows based applications and calculator

  • Strong and extensive knowledge of retail product philosophy, policy, procedures, documentation and systems

  • Thorough knowledge of all retail products and services

  • Proven client service and interpersonal skills

  • Effective selling, cross selling and referral skills

  • Strong mathematical, problem-solving, and negation skills

  • Ability to analyze client credit data and other related financial information

  • Strong interpersonal & relationship building skills

Compensation & Benefits

  • Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection

  • Paid vacation time, sick time and 10 company paid holidays

  • 401k (with up to 4% match)

About Banner Bank

More than 125 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our focus on offering outstanding value is why Money Magazine named Banner the Best Bank in the Pacific Region of the U.S. in 2018. Likewise, our financial strength and stability are key reasons Forbes included us on the Best 100 Banks in America the past three years.

With more than $11 billion in assets and over 200 locations, in Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering solutions to help clients dream big and achieve more, we support employee volunteerism and donate millions of dollars each year to community organizations.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

NOTICE TO RECRUITMENT AGENCIES:

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.


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Client Services Manager

Banner Bank