Client Services Manager

Job Title: Client Services Manager

Job Description

As a Client Services Manager, you will be the primary link between our laboratory services and our external stakeholders including patients, physicians, and sales teams. Your role involves coordinating the receipt and processing of specimens, connecting with patients and physicians, and ensuring timely and accurate reporting to clients. You will handle patient requests, directing them appropriately, whether to billing departments or management. Additionally, you will support our sales team by providing necessary information and patient kits, and responding to inquiries. This role is crucial in maintaining our commitment to high-quality customer service by facilitating smooth communication and operations between the laboratory, clients, and internal teams. You will also be responsible for various administrative tasks such as data entry into billing systems, maintaining onboarding documents, and providing support related to insurance and Medicare inquiries.

Hard Skills

• Data entry

• Billing system management

• Specimen handling and preparation

Soft Skills

• Customer service

• Communication

• Problem-solving

• Team collaboration

Job Type

This is a contract position with a duration of 12 Month(s).

Work Site

This is a fully on-site position in San Diego, California.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.