Client Services Manager - 184

Searchlight Inc Los Angeles , CA 90001

Posted 4 weeks ago

Our client is revolutionizing TV advertising and they're looking for a Client Services Manager to join their expanding team. This role requires a product expert who can manage a large portfolio of high-value accounts simultaneously. As Client Services Manager, you'll work cross-departmentally to anticipate client needs and manage any hurdles with superior customer service. The ideal candidate is a great listener with a deep knowledge of statistics who enjoys building relationships with c-level executives and industry thought leaders.

Responsibilities:

  • Serve as trusted advisor for large client accounts and act as liaison during post-sales cycle
  • Proactively identify unmet client needs and collaborate with client to address business goals
  • Maintain product expertise and work with cross-departmental subject matter experts to prioritize and solve client issues
  • Guide customers through their TV ad campaign in conjunction with Media Buying team every week
  • Develop and sustain strong partnerships with C-level executives and investing a substantial amount of time with clients

Requirements

  • BA/BS degree, preferably in Math, Statistics, Economics, or Business Administration
  • 3 5+ years in client support roles with post-sales account management at the c-level
  • 3 5+ years of project management experience and a strong understanding of statistics
  • Familiarity with linear TV and the media buying landscape
  • Detail-oriented with knowledge of streaming a plus
  • Highly organized with the ability to condense complex technical terms and concepts for all audiences
  • Technical skillset a major plus: Python and/or SQL, predictive modeling, SEM and social media
  • Superior presentation skills with the ability to travel up to 25%

Benefits

Searchlight is a digital recruitment firm specializing in media, advertising, and emerging technology. Our expertise includes media sales, marketing, technology sales, media, client services, project management, analytics, ad operations, and other client-facing roles. If youre looking for a career in digital, we'd love to hear from you!

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Client Services Manager - 184

Searchlight Inc