Client Services Lead

Job Description

Sunset Veterinary Clinic is a small animal clinic with a loyal client base. We have been in business since 1996 and moved into our new facility in 2014. Sunset is a 3-doctor practice. We are a close team operating in a professional, yet fun and compassionate environment. We believe in investing in our team. By advancing our staff's knowledge and skills, we can improve the quality of care for our patients.

Workplace perks include flexible schedules, food and coffee, modern facilities and equipment, and more. Our entire team works together, and we take great pride in maintaining a clean and sanitized facility for our patients, our clients, and our staff.

Expected working hours would be between 35-40 a week, including rotating weekend shifts. Each employee has a set day off during the week to help balance weekend hours. We are open Mon-Fri 7:30a-6p and Sat 8a-12p. Experience is preferred, but each employee will go through a detailed and structured training process.

Full-Time employee benefits include paid holidays and vacation time, employee discounts, continuing education, health insurance, mental wellness programs, 401K, cell phone discounts, and many more. Compensation is based on experience and is competitive for the Edmond area.

Job duties would include answering phones, making appointments, taking detailed messages, directing calls, answering basic questions, greeting clients and patients arriving for appointments, handling invoicing and money collection, and other client-related tasks. A client service representative must facilitate the needs of the clients while promoting the health and needs of the pet.

Interested applicants can send a resume or apply in person.

Job Type: Full-time

Expected hours: 35 - 40 per week

Benefits:

• 401(k) matching

• Dental insurance

• Employee discount

• Flexible schedule

• Health insurance

• Life insurance

• Paid time off

• Professional development assistance

• Referral program

• Retirement plan

• Vision insurance

Schedule:

• 10 hour shift

• 8 hour shift

• Monday to Friday

• Weekends as needed

Experience:

• Veterinary: 1 year (Required)

Work Location: In person

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.