Client Services Lead

This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. This role can also be the first step of the career pathing program to future opportunities that require industry experience and licenses (Insurance, FINRA Series 7, & 66 or 63/65 combo).

What You Will Do:

Act as a liaison between the registered representatives and their clients.

Answer phones, schedule appointments, and prepare materials for client meetings.

Aid registered representatives in preparing client illustrations, graphs, charts, reports, etc. for registered representative presentations and appointment with clients.

Prepare and complete client paperwork and follow up tasks to support registered representative.

Spend time with clients on the phone, via virtual visits and in person to ensure client service level needs are met.

Organize client events and follow up tasks.

Maintain client records and retention management within corporate requirements.

Conduct proactive outreach to clients and registered representatives on time sensitive activities (e.g., RMDs, Client's Quarterly/Annual Reviews).

Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients' expectations for timely service delivery are met.

Educate clients on account services, capabilities, and new technology.

Complete required corporate training on new technologies and follow implementation guidelines.

Maintain compliance guidelines, client communication notes in AdviceWorks/SmartWorks and Redtail while following Cetera standards in a timely manner.

Work with Advisor(s) through weekly meetings to help maintain Advisors Business Plan process, tasks, marketing, and client communication expectations and follow up processes.

What You Will Have:

High School Diploma or GED

Experience in an administrative or customer service role

Strong time management skills

Excellent written and verbal communication skills

Proficient in Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs

FINRA Series 7

What is Nice to Have:

Previous experience in assisting Registered Representatives/Financial Advisors

Financial services and/or banking background

Bachelor's degree in Finance, Business, Marketing, or Communications

Attention to detail, excellent organization skills, ability to multi-task and produce timely results in a fast-paced work environment

Able to manage own workflow and priorities, and can accommodate unexpected requests or needs from Advisors

Self-starter, productive, works well with a team and independently

Professional and positive attitude, friendly demeanor both in-person and by telephone

Trustworthy; uses discretion with confidential information

Listens well to instruction and consistently retains details