Client Services, Insights And Operations Analyst

Appfolio Santa Barbara , CA 93101

Posted 6 months ago

Who we are looking for?

The Insights and Operations Analyst, reporting to the VP, Client Services, will drive efficient growth of AppFolio's Client Services teams through analytics, access to data, process optimization, and technology implementation. This role is committed to improving customer happiness and identifying business opportunities based on data insights.

Key Responsibilities:

  • Partner with VP & functional Directors to define/update performance metrics by team

  • Build data infrastructure and performance dashboards to measure and track performance by team

  • Draw insightful conclusions from data to assess and implement new opportunities to increase recurring revenue and operating leverage

  • Define and implement a framework to prioritize short-term and long-term Client Services investments

  • Implement quarterly department business reviews

  • Drive, in collaboration with VP, functional Directors, and Finance, the annual planning process

  • Define and own the ongoing strategy and execution of the Client Services Insights and Operations Team

  • Evaluate current software systems and identify opportunities for investment

  • Implement software systems improvements and re-evaluate and maintain software systems as needed

Required Knowledge &

  • 5+ years of experience in operations, data analytics, or business analyst roles, or equivalent. SaaS experience is a plus

  • Proven ability of delivering key insights from data

  • Proven experience in technology or systems implementation

  • Consistent habit of using data to drive operational improvements (e.g. revenue gains or cost efficiencies)

  • Experience managing operational projects and/or processes from identification to implementation to execution

  • Excellent verbal and written communication skills clear and articulate communicator

  • Team player with proven ability to lead through influence

  • Excellent SQL and Microsoft Excel skills

  • Experience in SaaS operations utilizing SFDC reporting and analytics is a plus

  • BS/BA degree required

Who we are:

Over ten years ago, we launched AppFolio (NASDAQ: APPF) to revolutionize the way small and medium-sized businesses grow and compete. Today our software solutions serve the property management and legal industries. At the heart of our products and services is a talented and agile team that understands the importance of a 100% customer focus.

With offices in Santa Barbara, Dallas, and San Diego, our business is built for long term success fueled by happy, loyal customers and a team of AppFolians who contribute to our great culture every day.

To learn more about AppFolio and our company values check out our profile on The Muse!

Why AppFolio?

  • Competitive compensation

  • Medical, dental, vision, and a 401k match

  • Amazing company culture: focus on a complete lifestyle

  • Recharge: 20 days PTO + 9 paid holidays

  • Built to last: grow your career in an innovative, public company

  • Make an impact: your work plays a key role in transforming our customers' businesses

  • Love your team members: co-workers are often friends too

  • Offices stocked with healthy snacks, games, and goodies

  • A commitment to health/wellness including onsite fitness classes

  • Give back to your team and your community

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Client Services, Insights And Operations Analyst