Client Services Director

We are a strategic scientific agency that Builds Brand Health for our clients and we're currently expanding. We are looking for a Client Services Director (CSD) to join our dynamic team. The CSD will be responsible for managing multiple clients and their brands and will act as a team leader. The CSD will be responsible for managing his/her specific projects as well as a dedicated support staff. They will also effectively and efficiently manage the client relationship and communicate all client needs to leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Embraces and strengthens the client relationship, with SVP, to ensure an exceptional client experience and 100% client retention.

• Understand project strategies and implement tactics accordingly.

• Leads all project management efforts of assigned projects including timelines, quality, budget, strategy and specs.

• Pro-actively develops, manages and communicates timelines and milestones of all assigned projects.

• Manages all project details to ensure all actions are accomplished in a timely and accurate manner.

• Collaborates with the Scientific, Strategy, Creative and Engineering groups on all assigned projects.

• Ability to work independently but demonstrate strong team/collaboration skills.

• Participates in regular client and staff meetings.

• Mentors and supervises junior project staff.

• Stays current on industry news and events.

REQUIRED KNOWLEDGE AND SKILLS:

• Must have a minimum of 5-7 years DIRECT experience in a medical communications, healthcare marketing or scientific agency.

• Bachelor's degree in a related field is required, Master's degree a plus.

• People management and mentoring experience preferred.

• Strong attention to detail, specifically in the science of project management.

• Excellent communication skills including verbal, written and presentation.

• Enthusiasm, positive attitude and a sense of humor all while multi-tasking.

• Excellent technology skills and a high proficiency with Microsoft Office (PowerPoint, Word, Excel and Outlook).

• Skilled with web-conferencing tools such as Zoom, Microsoft Teams and WebEx.

• Familiarity with both Windows and Mac environments is a plus.

• Available to travel as required, may be up to 25% of the time.

• Enthusiasm, positive attitude and a sense of humor is always appreciated!

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $79,000.00 - $118,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.