ProPharma Group is an industry leading, single source provider for regulatory compliance, pharmacovigilance, and medical information services across the full development lifecycle for pharmaceutical, biotechnology, and medical device companies. Operating around the world with offices in Australia, Canada, Germany, Japan, the Netherlands, Sweden, United Kingdom, and the United States, ProPharma Group's fully integrated service offerings will provide clients with a comprehensive suite of global support services that are required to be competitive in today's dynamic markets. We build successful long-term relationships with clients by providing leading industry knowledge, experience, and proven processes.
The Client Services Coordinator is responsible for facilitating successful
implementation of contracted services to new or existing pharmaceutical,
biologic, medical device, dietary supplement and over-the-counter (OTC)
clients. In addition, the Coordinator will perform ongoing day-to-day tasks to
meet client needs and satisfaction with services, maintain distinctive quality
and commitment as the operating philosophy in carrying out all processes,
and continually seek out ways to enhance customer service experience
both internally and externally.
Assists with implementation of new services.
Assists with development and updating of Working Practices and other
client supporting documents alongside Client Managers or designee.
reports on project status.
Monitors client service agreements.
Performs monthly or ad hoc client reports as needed.
Ensures ProPharma Group databases is updated with relevant client
services and ad hoc projects to meet client needs.
Collaborates with internal multidisciplinary teams.
Updates and maintains relevant database and tracking systems utilized
by client services.
Coordinates Client Change Management Meetings.
Other duties as assigned
Minimum of one-year experience with a proven track record of success in contract, client or project management or medical information services.
Able to liaise efficiently with client companies to ensure client satisfaction with ProPharma Group services.
Proficient computer knowledge and computer keyboarding skills
Proficient with Microsoft Office Suite (Office, Word, Excel).
Exceptional customer service skills.
Excellent attention to detail.
Excellent verbal, written and interpersonal communication skills; able to
establish strong relationships with clients and internal staff.
Flexibility to adapt and meet fluctuating business priorities.
Must work in a professional manner at all times, with clients, customers,
team members and management.
Operating Procedures of ProPharma Group.
Must comply with the Company's health and safety policies.
Ensuring the Confidentiality statements within the Contract of
Employment, Employee Handbook and HR Policies are adhered to at
all times in respect of the data and property of ProPharma Group, its
clients and employees of the business.
Minimal travel may be required.
Required: Customer service management experience.
Preferred: Business operations management experience.
Preferred: Pharmaceutical industry experience.
Preferred: Knowledge of health care, FDA and regulatory requirements.
All candidates must be legally eligible to work in the United States.
Propharma Group, Inc.