Client Services Coordinator (Bi-Lingual Preferred)

Date Posted:

2024-05-29

Country:

United States of America

Location:

Lakewood Ranch Silver Run Office

WHY JOIN FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.

Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network. Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care. We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Come join us today!

SUMMARY:

The Client Services Coordinator 1 reviews and evaluates patient applications for financial assistance for approval and coordinates monthly grant payments. The CSC acts as a liaison between client/family, the FCS Foundation, and other external agencies and organizations to ensure necessary assistance is delivered promptly and effectively. Performs all duties in accordance with organizational policies and procedures.

This position is onsite in Lakewood Ranch FL.

PRIMARY TASKS AND RESPONSIBILITIES:

• Review and analyze patient applications for processing. Assist in reviewing and responding to new applications within seven workdays.

• Foundation phone coverage including checking voice mail messages and checking FCS Foundation emails

• Receive daily check and balance of approval notifications to ensure proper payment status

• Manage steps and activities required to resolve and complete applications that are approved for payment. This includes verbal and written communication with patients and follow-up with advocates, financial counselors, and social workers

• Performs any other duties as assigned

EDUCATION/CERTIFICATIONS & LICENSES:

• 4-year degree

EXPERIENCE:

• Less than two years of experience

• Strong customer service skills, both oral and written

• Experience in tracking and reporting

• High degree of office and administrative proficiency including database management

• Bi-Lingual (English/Spanish) support experience preferred

CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:

• Detailed oriented with the ability to exercise independent judgment

• Strong interpersonal skills to include effective verbal and written communication

• Strong customer focus, as well as positive relations

• Solid time management with the ability to prioritize multiple tasks independently and accurately and timely

VALUES:

• Patient First

• Keeping the patient at the center of everything we do

• Accountability

• Taking responsibility for our actions

• Commitment & Care

• Upholding FCS vision through every action

• Team

• Working together, one team, one mission

Expectations for all Employees

Every FCS employee is expected to regularly conduct themselves in a professional and respectful manner, to comply with all labor laws, workplace policy and workplace practices. Employees are expected to bring issues of any forms of workplace harassment, discrimination or other potential improprieties to the attention of their management or the human resources department.

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SCREENINGS - Background, drug, and nicotine screens

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. All offers of employment at Florida Cancer Specialists & Research Institute are contingent upon clear results of a thorough background screening. Additionally, as a condition of employment, FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. In addition, FCS is a drug-free workplace, and all new hires will be subject to drug/ nicotine testing.

EEOC

Florida Cancer Specialists & Research Institute (FCS) is committed to helping individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at FCS, please email FCS Recruitment (Recruiter@FLCancer.com) for further assistance. Please note this email address is intended to request an accommodation as part of the application process. Any other correspondence will not receive a response.

FCS is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.