The Client Services Coordinator is responsible for providing support to the Digital Client Services team, as well as aiding in the communication of digital initiatives to internal clients and stakeholders. He or she will report to the Director of Global Digital Operations. This role will assist in ensuring all departments and areas of the greater business are kept apprised of the Digital Media team's agenda and subsequent developments.
The Client Services Coordinator will be involved in helping to guarantee that the opinions and feedback of internal clients are considered by the Digital Media team and will work to create a more communicative environment. The Coordinator will aid internal and external clients in diagnosing any digital issues they may encounter, as well as assist in the triaging and potential resolution of such issues. The Coordinator will work closely with the Digital Client Services team to create and implement ongoing educational materials for those involved in the production of our digital assets. Candidates should be quick to adapt to processes and procedures and thrive in a variety of assigned tasks. The ideal candidate is comfortable collaborating with colleagues at all levels of the business and is well organized and self-motivated with a propensity for both written and verbal communication.
Build and maintain relationships with various departments within the company as well as external vendors, such as our third party call center (Sitel).
Assist with the processing and triage of incoming technical requests, feature requests, and inquiries related to Sotheby's Digital offerings. This will include, but is not limited to, our website, iOS applications, and online bidding platforms and may be from colleagues or external clients.
Manage pre-sale checks, working with various departments to ensure digital sale information is correct.
Work closely with the Digital Client Services team to implement training and processes to confirm that production across the brand is consistent. This will involve aiding in the creation of ongoing educational materials for both Editorial and Production Teams from a global standpoint. This effort will help to maintain the integrity of content published across our digital platforms.
1-2 years of experience in a digital environment, preferably in a client facing role.
Excellent written and verbal communication skills.
Comfortable in front of larger groups, in a presentation setting.
Experience working with a Content Management System.
Highly organized, collaborative and adaptive, with the ability to work calmly and professionally under pressured, time sensitive deadlines.
Discrete and able to comfortably work with sensitive, confidential and private client information.
Comfortable working in a collaborative group environment.