Client Services Coordinator, Digital Media

Sotheby's New York , NY 10007

Posted 2 weeks ago

Overview

The Client Services Coordinator is responsible for providing support to the Digital Client Services team, as well as aiding in the communication of digital initiatives to internal clients and stakeholders. He or she will report to the Director of Global Digital Operations. This role will assist in ensuring all departments and areas of the greater business are kept apprised of the Digital Media team's agenda and subsequent developments.

The Client Services Coordinator will be involved in helping to guarantee that the opinions and feedback of internal clients are considered by the Digital Media team and will work to create a more communicative environment. The Coordinator will aid internal and external clients in diagnosing any digital issues they may encounter, as well as assist in the triaging and potential resolution of such issues. The Coordinator will work closely with the Digital Client Services team to create and implement ongoing educational materials for those involved in the production of our digital assets. Candidates should be quick to adapt to processes and procedures and thrive in a variety of assigned tasks. The ideal candidate is comfortable collaborating with colleagues at all levels of the business and is well organized and self-motivated with a propensity for both written and verbal communication.

Responsibilities

  • Build and maintain relationships with various departments within the company as well as external vendors, such as our third party call center (Sitel).

  • Assist with the processing and triage of incoming technical requests, feature requests, and inquiries related to Sotheby's Digital offerings. This will include, but is not limited to, our website, iOS applications, and online bidding platforms and may be from colleagues or external clients.

  • Manage pre-sale checks, working with various departments to ensure digital sale information is correct.

  • Work closely with the Digital Client Services team to implement training and processes to confirm that production across the brand is consistent. This will involve aiding in the creation of ongoing educational materials for both Editorial and Production Teams from a global standpoint. This effort will help to maintain the integrity of content published across our digital platforms.

Qualifications

  • 1-2 years of experience in a digital environment, preferably in a client facing role.

  • Excellent written and verbal communication skills.

  • Comfortable in front of larger groups, in a presentation setting.

  • Experience working with a Content Management System.

  • Highly organized, collaborative and adaptive, with the ability to work calmly and professionally under pressured, time sensitive deadlines.

  • Discrete and able to comfortably work with sensitive, confidential and private client information.

  • Comfortable working in a collaborative group environment.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Director Product Management Media & Digital Marketing Services

PRA Health Sciences

Posted 1 week ago

VIEW JOBS 4/9/2019 12:00:00 AM 2019-07-08T00:00 Director, Product Management, Media & Digital Marketing Services Job Summary: The Director, Product Management will assume accountability for product management, including ongoing management and enhancement to existing service offerings and design and development of new offerings which serve the Media and Digital Marketing vertical. They will create and execute marketing plans to maximize revenue and profitability, and market performance for the specific product line. This position will work cross-functionally to manage product enhancements and new product development. This position will also work with Product Management professionals from other BUs, to ensure maximum product effectiveness and manage redundancy between products, client contacts, etc. The Director, Product Management must manage the product to operate within expense guidelines. Essential Duties and Responsibilities: * Act as the recognized subject matter expert and owner of the product line. * Responsible for the oversight of product quality and timely delivery, and proactively identifying issues before they reach the client. * Establish multi-generational product plans for assigned products and identify needs for modifications and enhancements as required to contribute to the attainment of vertical revenue growth and to sustain value propositions * Develop recommendations and execute marketing plans for designated product line including strategies and corresponding tactical plans necessary for the product line to achieve the revenue/expense objectives. * Collaborate with other product managers across verticals to ensure common approaches and synergies around the value proposition of adjacent products and services * Maintain awareness and understanding of operational needs required to support assigned products * Maintain knowledge and understanding of the data assets and methodologies utilized as input into assigned products * Provide sales team with direction and tools necessary to achieve revenue objectives and create enthusiasm for marketing plans. * Provide senior management with detailed status updates on product line to support key corporate decisions and resource allocation. * Monitor customer acceptance and utilization of product line to ensure products deliver as agreed. * Understand external influences, including competitive positioning and data supplier changes, which may have an impact on the value proposition of products and modify course of action accordingly * Collect and integrate the "voice of the customer" into product plans. * Provide training support for internal staff and clients as required * Provide internal and external clients with updates on product issues, enhancements, and changes * Participate in sponsorship activities for industry conferences * Manage products across ambiguous lines of responsibility between ownership of data methods and final products and services * Provide input in the design and creation of impact analysis * Responsible for the user experience of the product Education: * BA or BS degree required (MBA preferred) Experience/ Knowledge: * Minimum 5–7 years of industry knowledge or applicable experience * 8-10+ years of experience in Product Management, preferably in Healthcare * Experience in information services preferred * Experience in Consulting Organizations, Pharmacy Benefits, large corporate Health plans, or with Pharmaceutical manufacturers acceptable Other Knowledge, Skills, Abilities and Certifications: * Strong business acumen, oral and written communications skills, and the ability to successfully interface at all levels in the organization * Strong problem solving and analytical skills * Customer focus including strong interpersonal skills and communications with one-on-one and in group settings * Demonstrated leadership skills and ability to adjust approach and respond to changes in context on a frequent basis * Self-starter with the ability to work independently * Ability to work closely with and influence related cross functional groups and other internal stakeholders * Ability to maintain accountability for product ownership and product lifecycle in environment with no direct management responsibilities for resources required to implement product plans * Ability to work within evolving matrix organization * Understanding and ability to use SHS products and software * Proficient in Microsoft Office business applications Travel Requirements * Approximately 30% of the time (mainly regional, occasionally national) The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Symphony Health Solutions is an Equal Opportunity Employer. Symphony Health Solutions, a wholly-owned subsidiary of PRA Health Sciences, is a leading provider of high-value data, analytics, technology solutions and actionable insights for healthcare and life sciences manufacturers, payers and providers. The company helps clients drive revenue growth and commercial effectiveness, while adapting to the transformation of the healthcare ecosystem, by integrating a broad set of patient, prescriber, payer and clinical data together with primary and secondary health research, analytics and consulting. Symphony delivers a comprehensive perspective on the real dynamics that drive business in the healthcare and life sciences markets. PRA Health Sciences New York NY

Client Services Coordinator, Digital Media

Sotheby's