Client Services Coordinator

CB Richard Ellis Cleveland , OH 44114

Posted 2 months ago


We are looking for a self-motivated and high-energy team member to take on multiple marketing, administrative support, and business development duties for a group of high performing sales professionals in a fast-paced commercial real estate office.

Ideal candidate is tech savvy with advanced proficiency in Microsoft Suite and has experience using design software such as InDesign, Illustrator, Photoshop, and/or other Adobe Create Suites. Candidate must also have the ability to quickly shift gears, coordinate a multitude of tasks, and work independently.


Creates and consistently maintains CBRE brand and client messaging by applying templates to produce marketing materials including flyers and brochures, offering memorandums, proposals, e-blasts, postcards, maps, tour books, floorplans, and qualification packages using advanced desktop, graphic, and mapping software.

Reviews marketing material specifications and acts as point of contact and liaison with centralized marketing, analysis and research groups, and sales professionals to coordinate the completion and submission of financial, marketing, and various client specific property data to incorporate into customized property information packages in response to Requests for Information (RFIs) and Requests for Proposals (RFPs).

Prepare files and proof final outputs for print and digital distribution.

Print, collate and bind presentations and/or tour books.

Provides general administrative support, including formatting, proofreading and editing of all documentation.

Updates and maintains various internal and external information databases. Generates standard and ad hoc reports as required and assist with website updates (as needed).

Coordinates and compiles market and property research to include: market analyses, aerials/maps, demographics, traffic counts, sales volumes, etc.

Gathers supporting documentation to complete voucher forms and process Brokers' commission payments while abiding by company accounting policies as well as local and national laws.

Creates standard listing and commission agreements and ensures correct documentation is drafted and executed (listing agreement, representation agreement, commission agreement, confidentialities, co-broker, etc.); coordinates non-standard listing creation, requests and approvals with sales/client facing professional(s) and legal department(s); in coordination with other departments, maintains and tracks listings and commission agreements status.

Other duties may be assigned.


No formal supervisory responsibilities in this position.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associate's degree (A.A.) or equivalent from 2-year college required. 3 years experience providing administrative support to multiple or team of professionals; ability to determine and respond to conflicting priorities preferred. 2 years experience in the Real Estate industry.




Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, coworkers and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.


Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and/or commissions.

Conducts basic financial analysis. Ability to abstract a lease.


Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.


Advanced skills with Microsoft Office Suite, internet research and web publishing skills. Ability to manipulate basic templates in Power Point and/or InDesigned preferred. Strong marketing knowledge needed.


Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause negative impact to internal and external clients.

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Client Services Coordinator

CB Richard Ellis