Client Services Consultant II

Role Value Proposition:

The National Accounts Service organization and its Client Service Consultants are responsible for providing consultative service to our large group insurance clients as their day-to-day single point of contact, while also working with the account team, account executive, and other internal partners to manage the customer relationship.

Key Responsibilities:

• Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction.

• Overall accountability for the day-to-day administration of multiple National Accounts clients, including: Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.

• Collaborates and acts as a liaison with client's Third-Party Administrator to assist with problem resolution and trouble shooting.

• Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.

• Project leader for the implementation of new clients and addition of MetLife product lines to existing clients. Serves as a key resource and may serve as a subject matter expert to Customer Unit and National Accounts.

Essential Business Experience and Technical Skills:

Required:

• 5+ years of related experience

• High School Diploma or equivalent

Preferred:

• 3+ years of experience and knowledge of Group Benefits core products, particularly Life, Disability, Dental, and/or Absence management

• Extensive experience managing complex client accounts and relationships.

• Excellent organizational, interpersonal, and communication skills, both written and verbal.

• Works autonomously; effectively handle multiple tasks and prioritizes deadlines appropriately.

• Strong project management skills.

• Self-motivated to learn more about the business and is proactive in personal development.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For , MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.