Client Services Chemical Advisor

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

POSITION SUMMARY

This position will act as a liaison between business unit operations and laboratory operations. They will be trained on state, federal, and global regulations in order to assess and advise on sample test planning. This position will review material lists and test plans with the customer service teams based on such regulations.

JOB FUNCTIONS

• Act a liaison between the business unit's client services teams, the chemical lab operations, and technical managers.

• Review sample material lists prepared by client services for completeness and accuracy.

• Review test assignments prepared by client services against client's test request form or client's test protocols.

• Clarify sampling requirements with chemical lab and regulatory requirements with technical managers where needed.

• Triage samples to create material lists and test assignments as needed.

• Instruct client service team members to clarify client's test requirements where needed.

• Advise chemical report writing team of correct regulatory citations as needed.

• Good time management, follow up and sense of urgency.

• Highly motivated, dependable, and detail oriented.

• Strong communication and organizational skills.

• Technical background in Furniture Testing/Chemistry testing is a definite plus.

• Adheres to internal standards, policies, and procedures.

• Performs other duties as assigned by leadership

• Provides guidance and/or leadership to others, including indirect reports, peers, or managers

• Provides efficiency and coordination between chemistry lab and client services

• Supports client questions

• Advises chemistry team

• Collaborative problem solving analyzing data for the best outcomes

Qualifications

EDUCATION AND EXPERIENCE

• Bachelor of Science degree (B.S in Chemistry, Physics or Biology Required preferred).

• Client facing experience Preferred

• Familiarity with consumer product standards and methodologies Required related to CPSIA, ASTM, BIFMA, ASME, PROP 65 and ISTA, TPCH and corresponding European regulations is a plus

• Ability to manage and coordinate multiple projects in a fast paced, highly professional environment.

Additional Information

• This position will be based at our IT hub in Madrid. We offer hybrid working

A career at SGS enables you to collaborate in an open, friendly and supportive culture that thrives on teamwork, and flourish in an environment where people respect and help each other to grow and succeed. Expand and enrich your career through endless opportunities to learn, grow your expertise and fulfill your potential.