Client Services Associate

Location: Douglas, Isle of Man

Looking for your next move?

Have you got the power to transform problems into first class solutions?

Most importantly, do you love working with people, thrive in a fast paced, collaborative environment and are driven by results?

If the answer is yes, then Customer Services may be a great career path for you….

Don't just take our word for it - read on to see for yourself!

Who are we looking for?

We are looking for somebody to join our busy Corporate Customer Services team; responsibilities include, handling administration of Corporate Plans and their Employee Policies, payment processing, and generally helping our customers with their every need!

Skills and experience….

• An effective communicator with the ability to influence different audiences using suitable channels that achieve clear outcomes.

• Shows initiative to effectively collaborate across the organisation, and externally, to meet high standards - including seamless customer service and high satisfaction goals.

• Demonstrates empathy: being able to put yourself in other peoples' shoes and to show care and concern for others around you.

• Naturally curious and inquisitive.

• A team player who can confidently interact with others but who is also able to work independently.

• Open minded and willingness to explore new perspectives.

• Can actively listen giving the ability to hear and interpret messages correctly while showing the customer that you are paying attention.

• A problem solver, who is open to innovation and will challenge the status quo to get the best result.

• Strong decision maker through effective assessment of situations and delivery of the best possible outcome for the customer.

• Strong time management and organisational skills.

• Experiences in claims, customer service and/or contributions is advantageous.

A bit more about what you will be doing….

• Understanding and identifying customer needs to tailor solutions, whilst ensuring the right outcome for the customer.

• Understanding and listening to customer concerns and correctly identifying customer complaints to resolve first time, ensuring compliant escalation where appropriate.

• Undertaking a variety of contact roles, when required, based on customer preference and business requirements, such as voice, written or digital contact.

• Adhering to and understanding the appropriate policies, standards, controls, and limits of authority applicable to your role through training, coaching and appropriate communication.

• Identify and take forward continuous improvement opportunities to enhance the customer experience.

Who are we?

We are Zurich Integrated Benefits International!

We provide life and savings products to markets around the world.  Established in 1982, the company has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.

We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.

This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

Why Zurich?

Aside from our fantastic office space, which we demonstrate in our video, we have a great benefits and reward package.

Please take a look at the video for an insight into Zurich:

https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

The financials

• Competitive salary.

• 12% defined non-contributory pension scheme.

• Annual company bonus.

• Income Protection.

• Life cover - four times your salary.

• Free Car Parking, including electric car charging points.

Time away

• 25 days holiday a year plus bank holidays.

• The option to buy up to an additional 20 days or sell some of your holiday.

• Three days paid volunteering.

• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.

• Virtual GP appointments.

• Free flu jab.

• Access to a wealth of support from our wellbeing partners.

• Flexible working.

• Free fruit on a Weekly basis

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. Our modern and sustainable office is BREEAM and SAGE Plus accredited.

• Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the IOM Staff Charity Fund.