Client Services Associate - Valuations

Overview

Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Client Services Associate. The ideal candidate will enjoy working with clients, both internal and external; is detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

A DAY IN THE LIFE

In this role, you will…

• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring that key information and documentation remains current
• Answer phones and respond to customer requests
• Identify, research, and resolve customer issues using the computer system
• Manage and maintain order pipeline
• Track and place customer inquiries in the computer system
• Monitor team mailboxes
• Make outbound phone calls as needed to resolve client inquiries and drive pipeline performance
• Provide customers with product and service information

WHO YOU ARE

You possess …

• Quality customer service skills
• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.
• Highly proficient written and oral communication skills
• Excellent critical thinking, problem solving, and mathematical skills, along with sound judgement
• Strong attention to detail and the ability to work both independently and as part of a team
• Effective time management skills and the ability to meet deadlines
• Flexibility and willingness to work tasks assigned by management to meet Team, Client, and Department goals

Responsibilities

• Place and answer phone calls to resolve and respond to customer inquiries
• Track and place customer inquiries in computer system
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the computer system
• Follow-up on customer inquiries not immediately resolved
• Follow-up on client delays for prompt resolution
• Research billing issues
• Recognize, document and alert the manager of trends in customer calls
• Recommend process improvements
• Perform all other duties as assigned

Qualifications

• High school diploma or equivalent
• Quality customer service skills
• Basic reading, writing, and arithmetic skills required
• Computer literate with the ability to learn customer service software applications
• Professional verbal and written communication skills and the ability to type 30 wpm
• Ability to maintain a positive and professional business relationship with clients and internal staff
• Proficient in Microsoft Suite, including Office, Teams, and Excel

Responsibilities · Place and answer phone calls to resolve and respond to customer inquiries · Track and place customer inquiries in computer system · Provide customers with product and service information · Identify, research, and resolve customer issues using the computer system · Follow-up on customer inquiries not immediately resolved · Follow-up on client delays for prompt resolution · Research billing issues · Recognize, document and alert the manager of trends in customer calls · Recommend process improvements · Perform all other duties as assigned