Client Services Associate - Lab - Day Shift - Jeff Highway

Hancock Medical Center New Orleans , LA 70130

Posted 4 months ago

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health System and discover your future today!

This job receives and prepares specimens according to standard protocols and procedures; performs laboratory tests and calculations to provide data for use in diagnosis and treatment of disease; performs quality control procedures and evaluates test performance and results; calibrates, maintains and monitors equipment used in analytical determinations; performs phlebotomy procedures as appropriate; and maintains confidentiality of patient related information.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Education

Required

  • Bachelor's degree

Work Experience

Required

  • None.

Certifications

Required

  • Current license or temporary license as a Clinical Laboratory Scientist-Generalist or Clinical Laboratory Scientist-Specialist in the state of practice

Meet CLIA and CAP requirements for testing personnel relative to scope of duties

ASCP certification as a Medical Technologist

Any incumbents certified by ASCP on or after January 1, 2004 must successfully complete the requirements of the ASCP's Certification Maintenance Program

Knowledge Skills and Abilities (KSAs)

  • Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.

  • Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.

  • Good analytical and problem solving skills

  • Demonstrates good judgement in performing duties and conflict resolution

  • Good interpersonal skills

Job Duties

  • Performs, develops and interprets routine and/or specialized laboratory testing independently without error, within established time frames.

  • Performs, analyzes and records quality control and instrument maintenance/troubleshooting making judgments concerning results, and takes appropriate action necessary to maintain accuracy and precision. Escalates appropriately when results are out of control and ensures adequate documentation of corrective action.

  • Adheres to regulatory compliance guidelines and maintains an awareness of accreditation standards for laboratories by reviewing the most current checklist/standards. Follows safety guidelines, OIG compliance requirements and follows protocol for proficiency testing of samples.

  • Participates in performance improvement opportunities by assisting in the collection and analysis of data and supports business development and cost reduction initiatives by managing supply and reagent inventory.

  • Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

  • Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Heavy Work

  • Exerting 50 to 100 pounds of force occasionally, and/or 25 to 50 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized.

Must be able to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).

Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.

Must be able to stand and sit for prolonged periods of time.

Must be able to travel throughout and between facilities.

Duties performed routinely require exposure to blood, body fluid and tissue.

The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.

Are you ready to make a difference? Apply Today!

Ochsner Health System endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Service Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

EEO is the Law links in English or Spanish.

Affirmative Action Policy Statement


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