Client Services Associate

Bright Horizons Fort Lauderdale , FL 33323

Posted 4 days ago

Job Description:

The Client Service Associate works with the Regional Director, Regional Managers and Director to achieve the Bright Horizons Family Solutions' goals of parent satisfaction, quality programming and financial success and is responsible for developing center demand and parent relationships through outstanding customer service.

As the Client Service Associate, he/she must maintain confidentiality regarding center/network business and interact professionally with visitors, clients, faculty, parents and colleagues. Some of the major functions that come with the position include generating and analyzing center use and registration reports to understand client use/registration levels and the reasons behind the results; partnering with sales and client services team in understanding priority clients for the center while meeting client/ parent needs; leading development and implementation of parent outreach initiatives to increase membership and utilization; as well being responsible for the registration process to ensure that interested parents become fully registered and the center's reservation system to balance multiple clients and parent requests.

Other functions include ensuring that children's files meet the licensing requirements by ensuring that missing information is received and continually updating their files; ensuring the security of the center at all times in accordance to Bright Horizons practices; and welcoming all visitors and families to the center in person or by phone, always projecting a professional and positive image in all interactions.

Job Requirements

  • BA/AA in Business or related field, strong organizational and communication skills, as well as an excellent phone manner are required.

  • Strong computer skills to manage daily responsibilities (Word, Excel, PowerPoint, and Data Entry), the ability to prioritize and work in fast-paced environment, as well as the ability to make independent decisions based on information and data are necessary.

Additional Information

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination.

Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.

Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Having technical issues with your online application? Contact us at bhrecruit@brighthorizons.com or 855-877-6866.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
NonRegistered Client Service Associate
New!

Bb&T

Posted Today

VIEW JOBS 3/20/2019 12:00:00 AM 2019-06-18T00:00 Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help? Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Assist Financial Advisor(s) in an administrative capacity by handling all office-related duties and responsibilities. Essential Duties and Responsibilities: The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Properly record transactions and inquiries and see that client files and confirmations are complete, current, and maintained in a manner that conforms to regulatory and firm policies. 2. Handle all written correspondence to or from clients as directed by Financial Advisor(s). 3. Prepare all seminar packets for the sales staff. 4. Enlarge upon sales opportunities from referrals by developing relationships with BB&T employees. 5. Provide Branch Complex Manager and/or Financial Advisor(s) with timely activity reports, referrals generated, and sales results for accurate record keeping. 6. Continually recognize an employee's responsibility to represent the total firm in all client and outside relationships, and view every public contact as an opportunity to sell the total firm and all its services through appropriate referrals. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High School diploma or equivalent education and related training 2. Excellent interpersonal and communication skills 3. Demonstrated attention to detail and strong organizational skills 4. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 5. Ability to travel, occasionally overnight Desired Skills: 1. Associate's or Bachelor's degree 2. Experience in a support role 3. Financial Industry Regulatory Authority (FINRA) Series 7, 63 and insurance license(s) BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify Bb&T Fort Lauderdale FL

Client Services Associate

Bright Horizons