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Client Services Assoc (Iso)

Expired Job

Verisk Analytics Jersey City , NJ 07097

Posted 2 days ago

Description:

Verisk Analytics has an amazing story to tell. In 2016, Forbes magazine named Verisk Analytics to its World's Most Innovative Companies list and to its America's Best Large Employers list. If you're looking for a career that transforms, inspires, challenges, and rewards you, then come join us.

At Verisk, you can build a rewarding career with challenging and meaningful work; create a positive, lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.

Verisk Analytics is a leading data analytics provider serving customers in insurance, natural resources, and financial services. We've been delivering data, analytics, and decision support services to our customers for more than 45 years. At Verisk, you'll be part of an organization that's committed to serving the long-term interests of our stakeholders, including the communities where we operate.

We're seeking a Client Services Associate to work with our internal and external clients to coordinate, manage, and support sales opportunities and client engagements for our product teams.

Responsibilities

  • Responsible for high volume mailboxes and adherence to applicable SLAs

o Utilizes systems to enter product orders, reset passwords, gather information, troubleshoot, track calls, enter and/or confirm sales, and to check the status of orders.

  • Receives/responds/investigates varied and complex incoming inquiries and/or complaints regarding the organization's products and/or services, pricing, delivery, adjustments to bills/orders, etc. under general supervision. May adapt procedures, processes and techniques

o Assesses customer's needs and suggests/promotes products and/or services.

  • Administers activities associated with problem resolution management of end user PC or mainframe issues

o Accountable for the quality and delivery of technical expertise to customers on the technology used to deliver Verisk products and services and of related software through a help desk/call center environment (Rollover calls)

  • Trains new Client Services Reps

Requirements

  • Attention to detail

  • Excellent oral/written communication and interpersonal skills

  • Manages time effectively

  • Assertive verbal skills

  • Negotiation skills

  • Uses finesse to handle challenging clients

  • College degree or equivalent experience

  • At least two years of experience in a customer facing position with one within Verisk preferred

  • Proficiency in Microsoft Office preferred

  • Must be available to handle late shift if needed

  • May be required to report to an alternate location for business continuity purposes

We offer an excellent compensation package. Our benefits package is competitive and includes full healthcare options, a 401(k) plan, and generous paid time off program.

#LI-YD1

Location: NJ-Jersey City

Activation Date: Thursday, June 28, 2018

Expiration Date: Monday, October 1, 2018

Apply Here


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Client Services Assoc (Iso)

Expired Job

Verisk Analytics