Client Services Analyst

Position Summary:

Responsible for the performance of PC systems, equipment maintenance, review of application software and general support for users of PCs. Install, maintain, enhance and support of the software and hardware for associated PCs.

Diagnose and recommend solutions for PC problems. Assist with the relocation of PC computers and associated peripheral equipment. Assist with the installation, maintenance, enhancement and support of local area networks.

Maintain accurate listing of all PCs and peripherals. Respond to assigned work orders for PC and peripheral support. Provide specialized support of mobile devices.

Assist with IT purchase requisitions as needed. Manage Help Desk

calls including entering work orders and resolving on first call when possible. Apply Microsoft Security updates to servers.

Ensure server backups are completed successfully and stored off site if required. Perform user account management duties for the network, Outlook, and other systems as required.

Education/Experience:

• High School Diploma is required. Associate's Degree is preferred

• Two (2) years' experience with Apple devices covering iOS, iPadOS, macOS, MDM

• Two (2) years' experience with computer related equipment, including PC and software technical support, Microsoft Office and related products, SMS, Active Directory, MS Windows and Server updates computer-room operations, and diagnosing and repairing PC failures.

The University of Texas Health Science Center at Tyler is committed to encouraging good health. As part of its efforts to achieve these goals of a tobacco-free hiring process, if you are offered a position at The University, you will be subject to a Pre-Employment Drug Screen for tobacco compounds in compliance with applicable state laws.