Client Services Analyst

Fidelity Information Services San Francisco , CA 94118

Posted 5 months ago

Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.


FIS is looking for a Client Services Analyst to join our team in San Francisco or Petaluma, CA. This person will serve as a liaison between end-users and clients in support of a variety of projects.


You will wear many hats, and be the liaison between development, product and our clients.

  • You will be working with clients to document requirements and write user stories for Development

  • You will be managing defect reports and advocating for the needs of the client

  • You will ensure requests are met as well as articulating unique needs to ensure all parties are on the same page

  • You will be executing application builds, as well as preparing configurations for deployment


The ideal candidate will have 2-3+ years of business analysis and/or experience providing support in a software environment.

  • You have a general understanding of, or experience with, the software development lifecycle

  • You are very organized and detail-oriented; able to work with shifting priorities

  • You love working with clients and providing excellent customer service

  • You are looking to join our team and build a long-term career with FIS


  • Financial technology industry experience a plus!


At FIS, we value new ideas and we pride ourselves on providing a wide-range of opportunities for professional growth in a face-paced environment. FIS offers an open-minded collaborative culture with enthusiastic technologists. A true partner. We are dedicated to our team members and our customers equally. We strive to create an environment to help you succeed. Additional Perks and Benefits such as:

  • Company Paid Volunteer Day

  • Business casual attire jeans every day!

  • A generous paid time off program in which the benefits increase along with your tenure

  • Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans

  • 401K with company contribution and Employee Stock Purchase Program with company match

  • FIS Gives Back Program charitable events and activities to help support our local community

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Client Services Analyst

Fidelity Information Services