Client Services Advisor

Location: Isle of Man

Closing date for applications: 4th July 2024

Are you ready to make a meaningful impact? We are looking for talented individuals to join our team and help us achieve excellence in customer service and satisfaction. If you are passionate, driven, and eager to make a difference, we want to hear from you!

What You'll Bring:

• Exceptional communication skills with the ability to influence diverse audiences through effective channels, ensuring clear and impactful outcomes.

• A collaborative spirit that proactively works across the organisation and with external partners to deliver high standards, seamless customer service, and high satisfaction levels.

• Empathy, allowing you to understand and share the feelings of others, showing genuine care and concern.

• A natural curiosity and eagerness to learn and explore new perspectives.

• The ability to confidently interact with team members while also excelling independently.

• An open-mindedness and willingness to consider new ideas and perspectives.

• Active listening skills to interpret messages accurately and show customers you're fully engaged.

• A knack for problem-solving, innovating, and challenging the status quo to achieve the best results.

• Strong decision-making skills to assess situations and deliver optimal outcomes for customers.

• Excellent organisational skills to manage your time effectively.

• Experience in claims, customer service, or contributions is a plus.

What You'll Do:

• Understand and address customer needs to provide tailored solutions and ensure the best outcomes.

• Listen to customer concerns and identify complaints accurately, resolving them promptly and escalating when necessary.

• Engage with customers through various channels-voice, written, or digital-based on their preferences and business requirements.

• Stay informed about relevant policies, standards, and authority limits through continuous training and communication.

• Identify and implement opportunities to enhance the customer experience.

The reward:

In return we are offering an attractive salary plus a generous benefits package including bonus and defined contribution pension scheme. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.  As well as this we have our state-of- the- art headquarters where we have free on-site car parking.

Who are we?

We are Zurich International Life!

We support our fellow business units who provide life and savings products to markets around the world.  Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry. We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.

This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

Please take a look at the video for an insight into Zurich:

https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

The financials

• Competitive salary.

• 12% defined non-contributory pension scheme.

• Annual company bonus.

• Income Protection.

• Life cover - four times your salary.

• Free Car Parking, including electric car charging points.

Time away

• 25 days holiday a year plus bank holidays.

• The option to buy up to an additional 20 days or sell some of your holiday.

• Three days paid volunteering.

• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.

• Virtual GP appointments.

• Free flu jab.

• Access to a wealth of support from our wellbeing partners.

• Flexible working.

• Free fruit on a Weekly basis

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. Our modern and sustainable office is BREEAM and SAGE Plus accredited.

• Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the IOM Staff Charity Fund.