Client Service Technician (30470)

The Montana Department of Public Health and Human Services (DPHHS) has an opportunity for a dependable and motivated Client Service Technician within their Wolf Point Office of Public Assistance.

Our mission at DPHHS is to improve and protect the health, well-being, and self-reliance of all Montanans throughout every stage of their life. By joining our team, you will have the opportunity to perform meaningful work in public service to our state and its residents. Whether you are joining the workforce or have several years of experience, DPHHS has the opportunity for you!

The Office of Public Assistance administers state and federal policies and regulations to determine eligibility for public assistance programs. The Client Service Technician serves as the initial contact for the public and providers seeking services from OPA.

This position provides information and assistance to individuals applying for services or expedited SNAP applications. This position also makes referrals as needed to food banks, human resource councils, and public housing. This is the perfect opportunity for someone with excellent customer service skills who is eager to serve the public.

What we can offer you

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities within the largest state agency in Montana.

What you can offer us

Knowledge of general office work and principles and practices of customer service.

A positive outlook, dependability, accuracy, and pride with your work.

Interpersonal, positive minded, time management, and organizational skills.

Ability to operate a personal computer and general office equipment as necessary to complete essential functions, including using spreadsheet, word processing, database, email, internet, and other computer programs.

Meet minimum qualifications:

High School diploma or GED equivalent.

Two years of job-related work experience in an office, receptionist, clinic, or related area.

Other combinations of directly related education and work experience may be considered on a case-by-case basis.

Preferred experience: Extensive customer service and computer experience that includes data entry and Windows based navigation. Experience working with tribal government entities and/or other organizations of native peoples.

For a full copy of the job description, contact Human Resources at HHSHumanResources@mt.gov.

How to Apply

Submit your application on the State of Montana careers website. No additional application materials are required.

To be considered for any DPHHS Agency position, applicants must complete and submit their application online, as well as upload any required application materials. Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position.

DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

This position is open until filled with frequent screening of applicants.

This office location operates within an Indian Reservation. Applicants claiming Indian employment preference as set forth in Section 2-18-111, MCA, shall claim the preference in writing and submit it if the vacancy announcement is open, or it will not be valid.