Client Service Supervisor

Requisition #:196141

Location:Farmington, MI 48331

Category:Client Services

Salary:Starting at $50,000 per year

Position Details

Position Overview

The Client Services Supervisor is primarily responsible for management of the recruitment, hiring, staffing and scheduling of caregivers that meet the patient's needs. Responsible for collaborating with the clinical team, operations and executive leadership in performance management of the field staff.

Essential Job Functions

Maintains a current awareness of the abilities and limitations of each field/external staff member.

Demonstrates a thorough knowledge and adherence to company policies and procedures.

Maintains an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.

Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.

Demonstrates an active and positive role in evaluating staff performance

Maintains an excellent rapport with patients and caregivers and effectively promotes harmonious interpersonal relationships.

Assist in provision of orientation and training for new staff members.

Coordinates staffing needs according to branch location guidelines

Manage and maintain staffing schedule according to branch location guidelines

Coordinate orientation and training scheduling

Coordinate work schedules by allocating employees in shifts and positions

Coordinate shift back-fill activities in the event of caregiver tardiness or absences

Be primary point of contact with patient family regarding staffing schedules

Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates.

Requirements

High school diploma or GED

Must be able to work after hours on-call schedule

Proficient Microsoft Office skills

Proficient typing skills

Preferences

Bachelor's Degree

Six (6) months previous agency staffing or recruiting experience

One (1) year previous office work experience a plus

Healthcare experience a plus

Bilingual a plus

Other Skills/Abilities

Must be able to adhere to confidentiality standards and professional boundaries at all times

Ability to remain calm and professional in stressful situations

Ability to multi-task

Attention to detail

Time Management

Effective problem-solving and conflict resolution skills

Excellent organization and communication skills

Quick-thinking and astute decision making skills

Physical Demands

Must be able to speak, write, read and understand English

Occasional lifting, carrying, pushing and pulling of 25 pounds

Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting

Ability to climb stairs

Must have visual and hearing acuity

Environment

Performs duties in an office environment with occasional field visits during agency operating hours

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Vaccination Requirements

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.