Client Service Specialist/Medical Assistant

Clinical Administrative Assistant VIVO Infusion LLC Midlothian VA JOB TITLE Clinical Administrative AssistantMedical Assistant COMPENSATION 20 25 hour WORK TYPE Full Time Monday Friday Saturday coverage possible 730 4 pm BENEFITS Medical Dental Vision Life 401K with Match PTO Bonus Eligible REPORTS TO Clinic Manager FLSA STATUS Non Exempt If you are passionate about providing exceptional patient care you belong with us The Vivo Infusion team is focused on taking care of our patients and each other We provide opportunities for growth and advancement as well as competitive benefits that support what matters most to you GENERAL PURPOSE OF THE JOB The Clinical Service Specialist for Vivo Infusion is responsible for the on going coordination and organization of the clerical and reception operations at the infusion center This person assures that accurate and efficient systems are in place for all patient and third party billing and accounting and all medical records are in order and complete The Clinical Service Specialist is responsible for all communication functions of the infusion center via phone patientguest reception and electronic interface PRIMARY RESPONSIBILITIES Assembles all invoices received on a weekly basis to validate accuracy and consistency and seeks approval from Clinic Manager to authorize payment before sending to Accounts Payable Processes patient payments at point of service via InstaMed andor other Vivo approved technology Schedules patients for follow up infusion treatments when applicable Coordinates patient scheduling events with Patient Care Navigators PCNs when requested Maintains patient medical records per facility guidelines Assures that patient medical records pertinent to treatment are filed in the appropriate medical record on a t timely basis and all required documents are available for Provider review Is responsible for maintenance of both electronic and paper records either directly or as delegated as defined in Vivo policy Demonstrates proficient utilization of information systems provided maintains statistical records and prepares reports as requested by Clinic Manager Maintains infusion center general office supply inventory under the supervision of the Clinic Manager Manages all incoming telephone calls and appropriate triage of such telephone calls Processes Purchase Requisitions according to instructions Communicates effectively to promote a positive image with patients visitors co workers physicians office personnel and external agencies and offices Demonstrates productive working relationships with professional staff co workers referring physician office staff ancillary department personnel and external agencies Calls patients to remind them of upcoming infusion treatments Reviews patient cancellation events and proactively reschedules patient treatments to ensure treatment plan adherence SECONDARY RESPONSIBILITIES Develops and initiates formslogs and records related to the daily operations of the infusion center Generates and processes all paperwork connected with supplies Manages mail and Fed Ex shipments Handles office correspondence and memos for Clinic Manager Attending Provider and Medical Director Maintains a presence in the infusion center reception area checking in and greeting all patients and guests Communicates schedule changes to the Clinic Manager and the nursing staff Enforces and adheres to all HIPAA compliance policies Performs all duties in a courteous and professional manner and complies with all Company established policies and procedures Participates in staff technical educational and quality improvement meetings Attend and or participate in all designated training sessions Request assistance or advice from supervisor as needed Perform other duties as assigned QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions High School graduate or equivalent required Associates or Bachelors Degree preferred 1 3 years in administrative support in a customer service environment preferred Intermediate typing skills minimum 50 wpm Intermediate Computer literacy including knowledge of MS Office tools Excel Word PowerPoint Knowledge of medical abbreviations and terminology Demonstrates skill in information system function printer use fax machine and other office equipment Maintains relevant proficiency in computer software to include Microsoft Word Excel spreadsheets Graphics and Billing Database Effective communications skills Previous Scheduling experience preferred Previous clerical experience preferred in a health care setting Bilingual language Spanish preferred but not required Travel is minimal in this role Regional travel can be up to 15 PHYSICAL DEMANDS To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions WORK ENVIRONMENT & PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job The noise level in the work environment is usually low to moderate The employee is frequently required to sit and infrequently required to stand lift andor move up to 25 pounds While performing the duties of this job the employee is required to sit stand; walk and talk and hear Requires excellent visual dexterity and manual dexterity ABOUT VIVO INFUSION LLC When your physician prescribes infusion therapy you have a choice as to where to receive your care At VIVO Infusion Centers our patients can expect to receive their medication in a relaxing comfortable and professional setting We work with the doctor to provide a treatment plan designed especially for the patient As an indication of the VIVO Infusion Centers dedication to quality and our patients the Joint Commission the nations oldest and largest standards setting and accrediting body in health care issued their Gold Seal of Approval for Ambulatory Health Care Accreditation to all Infusion Centers We want you at the heart of our companys PRIDE and to help us bring our core values to life with Passion Respect Innovation Dedication and Excellence RECRUITMENT PRIVACY STATEMENT Notice to All Applicants Vivo Infusion posts all open positions to the Careers page of the company website httpsvivoinfusioncomcareers The Vivo Infusion Careers page is found underneath the About tab on our website Applicants will never be asked to provide personal identification information eg SSN Drivers License Passport or financial information eg Banking Information as a part of the Application and Interview process We may request Contact details including your name address email address phone number

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