Client Service Specialist

United Shore Financial Services Pontiac , MI 48343

Posted 2 months ago

What do you get when you combine a jack of all trades with a customer service aficionado? A United Shore Client Service Specialist! In this role, you'll be involved with many areas of the lending process. And having your hand in all these various areas means your knowledge will soar. So take it all in, because in this role, there's a big potential for growth.

WHAT YOU WILL BE DOING

  • Entering data

  • Splitting and labeling new loan packages

  • Ordering flood certifications, FHA case number assignments and verifications of income

  • State-specific disclosures and appraisal mail-outs

  • Social Security Number verifications

  • Indexing of loan conditions

  • Ordering and uploading 4506-T transcripts

  • Loan participant state and federal verification

  • Submissions summary report reviews

  • State and federal compliance condition reviews

WHAT WE NEED FROM YOU

  • High school diploma or equivalent

  • Proficiency with Microsoft Suite (specifically Outlook, Excel and Word)

  • Production and process oriented

  • Attention to detail

  • Self-motivated with a strong work ethic

  • Comfortable in a fast-moving environment

  • Ability to multitask and adapt

  • Positive attitude and willingness to learn

  • Onsite, full-time attendance

THE PLACE & THE PERKS

United Shore is a diverse group of over 4,000 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We're a $41 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you'll love working here:

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes

  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon

  • Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck

  • Free fruit, soft drinks and coffee

  • Convenience store featuring grab-and-go snacks

  • In-house Starbucks and indoor/outdoor caf with Wi-Fi

  • Escape room designed for team-building activities

  • Indoor/outdoor putting greens

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Experience Specialist

United Shore Financial Services

Posted 5 days ago

VIEW JOBS 10/11/2019 12:00:00 AM 2020-01-09T00:00 The Change of Circumstances Specialist demonstrates a high level of client service and maintains quality standards. This role will ensure that all incoming work is processed and accurately entered in the system in a timely manner, as well as take on additional responsibilities highlighted below. WHAT YOU WILL BE DOING * Processing Change of Circumstances (internal and external) while maintaining elite client service and quality standards * Ensuring that all incoming work is processed in a timely manner in accordance with company policy * Demonstrating a high level of client service and communication skills * Inputting data accurately into computer systems in a timely manner * Communicating and interacting with other teams * Understanding and keeping informed with Shore/UWM loan products and services * Verifying if the Fee Schedule is correct with Broker/Correspondent prior to closing/funding * Reconciling fees from the loan estimate and Closing Disclosure according to TRID guidelines * Processing internal and external change requests in compliance with TRID guidelines * Manage team in-box * Assist brokers over the phone and via emails with questions pertaining to changes and TRID fee guidelines. WHAT WE NEED FROM YOU Required Experince * High School Graduate * Great, positive, winning attitude * Ability to be flexible and work with a sense of urgency as well as overtime as business need occurs * Excellent communication skills--written, phone, and presentation * Strong computer knowledge and skills * Internet experience Perfered Experince * Minimum of one year experience working with conventional, government, or non-conforming loans * General knowledge of Underwriting, Product, and Title Insurance requirements/procedures is preferred * Knowledge of lender paid and borrower paid compensation per TILA guidelines. * RESPA/TRID knowledge preferred THE PLACE & THE PERKS United Shore is a diverse group of over 4,000 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We're a $41 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals. Here are some of the reasons you'll love working here: * Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch, and a dedicated food truck * Free fruit, soft drinks and coffee * Convenience store featuring grab-and-go snacks * In-house Starbucks and indoor/outdoor café with Wi-Fi * Escape room designed for team-building activities * Indoor/outdoor putting greens DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with United Shore is "at-will." United Shore is an Equal Opportunity Employer. United Shore Financial Services Pontiac MI

Client Service Specialist

United Shore Financial Services