Client Service Specialist

Hearst Newspapers Winter Park , FL 32790

Posted 2 months ago

WESH-TV, the Hearst Television NBC affiliate in Orlando, is looking for an organized, detail-oriented team player with exceptional written and verbal skills, and the ability to prioritize and manage time effectively. A positive attitude, professional demeanor, and the flexibility to work in a rapidly changing environment is essential.

Individual will work closely with the sales team to ensure effective placement of all sales activity. Specifically, the assistant works with the sales team on processing advertising contracts, obtaining creative materials, generating support materials, and coordinating the scheduling and launch of advertising campaigns. This is a great opportunity in a growing organization for someone who is able to maintain a high level of accuracy and remain calm under pressure. This career opportunity is a great way to get your foot in the door at a highly-respected TV station and begin a career with Hearst Television, an industry-leading television station group.

Job Responsibilities:

  • Entering and maintaining all local orders including electronic transfer and maintenance of all WOCentral orders to WideOrbit.

  • Assist in the development of sales proposals, advertising packages and client presentations.

  • Create supportive marketing materials for sales department.

  • Effectively communicate with internal teams (sales, production, finance) and external clients on performance and delivery of campaigns.

  • Maintain organized filing systems.

  • Prepare proposals based on account executive requests.

  • Keep progress tabs on various sales initiatives.

  • Work cooperatively with managers, co-workers and clients to deliver a high-level of service.

  • Interact with co-workers, clients and the viewing public in a professional manner, both on the phone and in person.

Experience Requirements:

  • Must have computer and software experience.

  • Previous commercial television experience a plus.

  • Military experience will be considered.

Qualifications Requirements:

  • Proficient in all Microsoft Products including PowerPoint, Excel and Word.

  • Ability to thrive in a fast paced work environment, manage multiple projects and tight deadlines.

  • Consistently meet deadlines in a challenging and dynamic environment.

  • Capable of learning new systems promptly and thoroughly.

  • Strong verbal and written communication skills are essential.

  • Must be highly-focused, organized, and detail oriented.

  • Must take pride in work, respond to instruction well, thrive in a fast-paced environment, enjoy working independently and perform at a consistently high-level.


  • College degree in broadcast journalism, broadcast news, or related field.

  • Related military training and experience will be considered.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Support Specialist (Seasonal)

Travel Tab

Posted 1 week ago

VIEW JOBS 4/11/2019 12:00:00 AM 2019-07-10T00:00 Seasonal Opportunity (May - Sept) at our HQ in Winter Park, FL! No nights, no weekends! Great opportunity for college students or teachers seeking summer employment! Position Summary: The Client Support Specialist works directly with Clients to retrieve, track and locate devices with accuracy and efficiency and provides office administrative support. A major part of the day is spent in calling Clients on the phone. Position Summary * Coordinate retrieval of devices; reach out to client locations to locate and retrieve assets, via phone and email. * Interact with internal and external clients as the main POC, directing inquiries and calls as needed * Create and maintain accurate records using Excel spreadsheets; monitor asset functionality and location * Provide support to inventory team as needed with receiving, logging, testing, and packaging of devices * Assist with device configuration as needed * Interact with internal inventory managers to track lost and stolen devices * Perform administrative duties to include greeting visitors, answering phones, shipping and receiving and ordering supplies * Assist in projects as needed Job Requirements: * Strong attention to detail and accuracy * Ability to exercise sound judgment and make prudent decisions * Excellent communication skills, both written and verbal. * Strong command of English language with clear enunciation * Strong experience with Microsoft Excel, Outlook and Google Docs * Collections experience a plus * Strong Customer Service and Multi-tasking Skills * Conduct a minimum of 65 outbound calls per day * Ability to type about 50 wpm * Work well independently and in a team environment. * Ability to perform mental functions (i.e.-prioritize, evaluate series of events, organize, and remember names) * Ability to work well under pressure to balance compelling priorities * Demonstrates professionalism, and is courteous and committed to providing great customer service. Education and Experience * High School Diploma and/or equivalent education and 3+ years work-related experience * 2+ years of experience in a customer service related role working directly with Clients Work Environment This job is in a FUN corporate office environment! No suit and tie necessary! This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The employee is regularly required to talk or hear. The employee is often required to sit and use their hands and/or fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, stoop, bend, kneel and crouch. Vision abilities required by this job include close vision. Travel Tab Winter Park FL

Client Service Specialist

Hearst Newspapers