Client Service Representative

VCA Knowles Snapper Creek Animal Hospital is seeking a talented and experienced Client Service Representative with additional Veterinary Assistant skill set to join our team full time.

We have opportunities available to offer flexible work hours, day or night!

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

We are a 24/7 Emergency & Primary Care hospital staffed with an amazing team of compassionate and experienced veterinarians, highly skilled technicians/ assistants and an awesome team of well-trained support staff. Applicants must have a positive attitude and excellent work ethic with 2-3 years of veterinary experience preferred. Must be self-motivated and able to think on your feet.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Potential Schedule: Flexible

• Day & Night shifts, Weekends

Compensation: is based on skill set, experience, and licensure status

What Makes VCA Knowles Snapper Unique?

At Snapper Creek, we foster a culture where asking questions is welcome and everyone's voice matters. Our leadership team is dedicated to providing a positive environment for all staff members to thrive where growth and development are the ultimate goals. We see a variety of medical cases that provide many learning opportunities for our team. We are committed to equity, inclusion, and diversity, and strive to be a place where all talented individuals that come want to stay, and do their best work.

We are proud to say that our hospital hosts an atmosphere that goes above and beyond to care for ALL staff members. We are passionate about our team's mental health and well-being and stress the importance of a work - life balance. We welcome our team to take a break under the canopies of our newly renovated "PAWTIO" - an outdoor space that was created for everyone to have a place to disconnect.

Some of the BENEFITS we offer:

• Access to the people and financial resources of a large veterinary community

• Growth & leadership opportunities

• Medical, Dental & Vision

• Career development programs

• Generous hospital discounts and product discounts

• Employer-paid life, long- and short-term disability insurance

• Paid vacation and sick time

• Paid parental leave

• 401(k)

• Free mental health resources and wellness subscriptions (Headspace)

• Referral bonuses

• Infertility benefits

• Competitive wage

Why You Should Consider Us

This role is suited for the experienced technician, but we are excited to provide developmental training for someone that is just getting started and wants to move forward in their career at a hospital that provides an array of opportunities to develop a multitude of skills.

Candidates must be positive and motivated. The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal driven and engaged.

We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats and work as a team. Ready to grow with a collaborative and supportive team?

Apply now- We look forward to hearing from you!

#vetmed #cvt #lvt #rvt #veterinarytechnician #vcacareers

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer

• Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer

• Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com